Forgot password?
 Register now

Ruijie Cloud Limitation Reply
Ruijie Cloud Limitation
1898 0 2021-7-23 11:35:06
In bridge mode, VLAN 233 is not available.
In bridge mode, the VLAN ID of SSID could not be ‘VLAN233’ if there is   an SSID working in NAT mode on the same AP. Reason: VLAN233 will be used as   the internal VLAN if one or more SSID work in NAT mode.
In the management mode, AP with multiple uplink LAN ports only takes the   port LAN 1 as uplink port.
For devices with dual power supply ports, like AP740-I, AP840-I, only   going online through LAN1 is supported by MACC.
History Record
It will take a while for searching the history.
When the data of historical users, connection logs and etc. reach to a   million count, the corresponding search operation will take a long time   (around 10 seconds).Both big data and server performance cause the problem.
Client log export failure.
Client data export will fail if the number of records is more than 100,000.
PPSK can be configured in the root network only.
Only the Sub account user who is assigned with the root network is able   to configure PPSK.
Captive portal
Captive portal seamless is globally configured on APs.
If one portal's SSID enables seamless, all portals' SSIDs will be   enabled at the same time, vice-versa for the disable function.
The NAT address pool mode is changed. An address pool is required.
When you create or edit an SSID and set Forward Mode to NAT, the NAT   address pool is changed. An address pool is required.
Sub account
It is recommended to select a layer-1 network to create a sub account.
Only the sub account of layer-1 network can view statistics in Analysis.
Facebook Like
An error occurs if the iPhone user taps Like during authentication.
If the user authenticates to SSID through the popup page which contains   Facebook Like function, when he taps the Like button, an error will occur. In   order to normally use Facebook Like function, it is recommended to access the   Internet through a browser after connecting to SSID, and then open the portal   page.
Change the time zone of network
After the time zone is changed, the data of existing reports are not   consistent with the new time zone.
After the time zone is changed, the data of existing reports will not be   recounted, so the statistics are not consistent with the new time zone. The   data of newly-generated reports are correct.
Voucher limitation of each network.
Up to 20,000 vouchers can be added to each network (including sub   network), and up to 1,000 vouchers can be exported.
Tunnel limitation on EG
In the same tenant, up to 10 tunnels can be created.
On the same device, up to 5 tunnels can be created.
The expiry time for the tunnel is 3 hours.
Limitation on historical clients displaying.
Up to 1000 historical clients are displayed.
AC Management
VAC limitation
Not support the VAC scenario
AC Management
AC RRM limitation
Only when the country code is CN(China) or US(United States), RRM is   supported.
AC Management
AC configuration limitation
Only APs in the default group of AC can be configured on Cloud.
Reyee AP
Not support PPSK, Portal auth and RRM
PPSK, Portal auth and Cloud RRM are not supported on Reyee APs.
Portal SMS
SMS login
Not support phone number reporting and online policy control

There are no replies.

Share this topic to


This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2022 Ruijie Networks Co,Ltd