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a) If the version is not the latest one, you need to upgrade it to the latest version. b) Check the failure prompts. Common failures include incorrect account and password, account expiration and traffic overdue. You can check the account status on the Ruijie Cloud. c) Try to unbind the MAC for voucher and connect them once again. d) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie Support |
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