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a) Check the PPPoE records to get connection logs. b) Check whether the PPPoE account and password are correct. c) Check whether the IP address assigned by the ISP will conflict with the IP address existing on the router. d) Check whether it is needed to config Vlan tag for PPPoE. There is no Vlan tag for PPPoE by default, you can perform the following steps to config it: Router >Basic > WAN > Advanced Setting > 802.1Q Tag |
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