Ruijie Cloud FAQ Index

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Devices Offline on Ruijie Cloud

    What can I do if I fail to use WebCLI?

    What can I do if I fail to create the tunnel of EG?   

    What’s the limitations of AC management on Ruijie Cloud?

    What should I do if the Ruijie ACs or EGs cannot be online on Ruijie Cloud?

    What should I do if the Reyee Devices cannot be online on Ruijie Cloud?

    What should I do if the Ruijie APs or Switches cannot be online on Ruijie Cloud?

Ruijie AP authentication

    The limitation of SMS login.   

    The voucher limitation of each network.

    The AP authentication (WiFiDog) flow process

    What should I do if I fail to pop-up the portal page?

    Why the Facebook authentication is unavailable?

    Whether Ruijie Cloud supports balance page edit?

    What should I do if I fail to create the captive portal?

    How many portal templates do one network support?

    Whether the portal template supports customization?

    The limitation of captive portal seamless configuration.

    Whether Ruijie Cloud supports Facebook Like feature?

    Whether the portal template supports multiple languages?

    What should I do if I fail to do the voucher authentication?

    What can I do if the voucher code expires but it can still be used?

    What can I do if the data usage exceeded but it can still be used?

    What should I do if I want to bind the wireless client with account?

    What should I do if I want to integrate with the third-party portal server?

    What should I do if I want another wireless client to use my voucher code?

    Why the wireless client is ingroup1, but it also can use other groups' voucher?

    What should I do if I want to popup the portal page by visiting the https website?     

    What should I do if I only want to enable voucher operation permissions for the account?   

    Why the wireless clients do notneed to re-authenticate or enable the seamless when they reconnect to the WiFi?

Ruijie EG authentication

    What should I do if I fail to pop-up the portal page?

    What should I do if I fail to do the seamless?   

    How many seamless MACs do one voucher support?

    What should I do if I fail to do the voucher authentication?

    What should I do if EG can not show the portal template?  

    Why can't I see the SMS auth optionin the authentication page?

    Why can't I see the post-login page after successful authentication?

    Why can't I see the Facebook auth option in the authentication page?

    What should I do if I want to change the vouchers and accounts on the EG?

    What should I do if the vouchers and accounts are not synchronized to EG?  

    What can I do if the voucher data usage exceeded but it still can be used?

    What can I do if I want to use different portal templates for different SSIDs?

    What can I do if I want to enable the seamless based on different SSIDs?

    What should I do if I want to pop up the portal page by visiting the https website?

    What should I do if I want the voucher code be used by another wireless client?

    What should I do if I want to create the policy but the AP and users are in the same IP range?

    Why the wireless clients do not need to re-authenticate without the seamless when they reconnect to the WiFi?

Reyee EG authentication  

    What should I do if I fail to pop-up the portal page?

    What should I do if I fail to do the voucher authentication?  

    What can I do if the voucher code has expired but it still can be used?

    Why can not I see the post-login page after successful authentication?

    What can I do if the voucher data usage exceeded but it can still use?

    Why can't I see the Facebook auth option on the authentication page?

    Why the speed limit policy configured on voucher does not take effect?

    Ruijie Cloud various captive portal authentication solutions difference?

Topology  

    The principle of network topology   

    What can I do if the topology shows" No Data"?

    What's the limitations of topology on Ruijie Cloud?        

    What can I do if there is only a EG device on the topology?

    What can I do if some devices are missing on the topology?

    What can I do if the virtual devices are shown on the topology?

    What can I do if the topology does not follow the actual network changes?   

    What should I do if I want to edit the port number for the un-managed switch?

    Whether topology will display the cameras connected to unmanaged switches?   

CCTV

    What should I do if I want to add the NVR to the topology?

    Which manufacturers of NVRs can be added in Ruijie Cloud?

    What information of the NVR can be displayed on the cloud?

    Which manufacturers of IP cameras can be recognized by Ruijie Cloud?

    What information of the IP camera can be displayed on the Cloud?

    Which switch mode will recognize the IP camera automatically?

Device information miss

    What can I do if the CPU and memory information don't display on Ruijie Cloud?

    What can I do if the wireless user information don't display on Ruijie Cloud?

    Why the user information on the Ruijie Cloud inconsistent with the actual connected user?

Network Management

    The limitation of hand over project?

    What can I do i I fail to receive the shared network?

    What should I do if the network sharing code is expired?

    What should I do if I cannot find the others sharing network?

    What should I do if I want to cancel share the shared network?

    What should I do if I want to know who shared the network with me?

    Why cannot choose the Layer-2 sub-network to view the statistics?

    What should I do if I want to modify the permission for the shard network?

    What should I do if I want to modify the time limit for the shard network?

Upgrade

    What should I do if I want to check whether the version of devices is latest?

    What can I do if I fail to upgrade the version?

Alarm

    What should I do if I received some alarms?

    Whether Ruijie Cloud will send the alarm by email?     

    Whether Ruijie Cloud will send the alarm via APP?     

    What should I do if I want to disable some alarms?   

    What should I do if the alarm doesn't show on the alarm list?  

    What is the alarm threshold of the CPU on Ruijie Cloud?   

    What is the alarm threshold of the memory on Ruijie Cloud?  

Others   

    What should I do if I want to improve the wireless speed?

    What should I do if I cannot access the internet through wireless?

    The supported device models of Ruijie Cloud?

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