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What should I do if the AP cannot access the Internet? Reply

GTAC-Sam

Level 1

What should I do if the AP cannot access the Internet?
2048 0 2022-2-22 16:32:16
Original
a) Analyze thetopology connection, if the AP is connected to the switch and DHCP is not onthe switch
b) If theaddress assigned to the AP is not vlan 1, then the interface of the switchconnected to the AP is set to trunk, and the native vlan is the correspondingvlan
c) If theaddress assigned to the AP is vlan 1, then the interface of the switchconnected to the AP can be set to trunk
d) Make sure thatthe AP can get the address, try to ping 8.8.8.8, if successful, the AP canaccess the Internet, otherwise, enable the NAT function at the exit of theupstream device
e) In the end,if you want the device to go online in the cloud, in addition to the abovechecks, you also need to check the AP's local DNS settings, CWMP configuration,and the AP's mode is macc mode (for Ruijie APs)and you can refer to the following link
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=2011&highlight=offline

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