Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

SMP service failed to start Reply

wxd521404

Level 1

SMP service failed to start
7018 1 2017-7-4 15:01:31
Original
SMP service has failed to start after the installationof the blackmail virus patch. SMP service stuck in a certain stage, the detailsare as follows:


1.png (18.4 KB, Downloads: 266)

1.png

0 2017-7-4 15:47:51 View all replies
It is suspected that the port or process used by the RG-SMP platform is not occupied by other programs (About related process portof SNC and SAM, please check the relevant implementation cookbook). The commonport information is as shown in Figure 1 below:

Try using the following command in CMD: netstat-ano | findstr 161 (take SNMP as example 161,162), and then according to the PID to find the relevant process of the task manager. If not SMP corresponding, for example, the following case SNMP port 162 is occupied by snmptrap.exe process, close other processes to see whether the SMP service is normal.

On the recent experience of fault handling, SNMP process is occupied by a higher probability, you can give priority to confirm.



Figure 1.png (52.7 KB, Downloads: 261)

Figure 1

Figure 1

Figure 2.jpg (207.11 KB, Downloads: 253)

Figure 2

Figure 2

Releated Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd