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802.11K/V Smart Roaming error Reply
802.11K/V Smart Roaming error
580 13 2022-11-30 20:28:11
Edited by Rasmus at 2022-11-30 20:28

Hi

I wanted to try out the new 802.11K/V Smart Roaming, when i try to activate it i get this error codes on the picture below.

My network is 1xEG210G-P, 1xES205GC-P and 2xRAP2260(G).


What to do?





Question nr. 2: Is there way to check these error codes?





Ruijie Cloud

Troubleshooting Configuration Cloud
4 2022-12-1 11:06:43 View all replies
Dear sir,
Has your topology changed? You can update the topology and try again.


Best regards
Steve

Edited by Rasmus at 2022-12-1 16:40

Steve replied at 2022-12-1 11:06
Dear sir,
Has your topology changed? You can update the topology and try again.

Hi
Clicking this resaults is the same error.
It have been set to "activated" all night but there is still no data.
Rasmus replied at 2022-12-1 15:06
Hi

Clicking this resaults is the same error.

Dear sir,
Can you share network with me,I check it for you.
Best regards
Steve

yes, what email do you want me to share it to?
i am not going to put my share with R&W permission here.
Rasmus replied at 2022-12-1 16:45
yes, what email do you want me to share it to?
i am not going to put my share with R&W permission  ...

Dear sir,

My eamil is  liuxiyang@ruijie.com.cn


Best regards

Steve

7 2022-12-2 12:37:44 View all replies
Dear sir,
Now that the problem is resolved, you can check it.
Best regards
Steve

Steve replied at 2022-12-2 12:37
Dear sir,
Now that the problem is resolved, you can check it.
Best regards

Awesome! but you need to tell me what you did to fix it, what if i have this problem with a customer?


Rasmus replied at 2022-12-2 15:01
Awesome! but you need to tell me what you did to fix it, what if i have this problem with a custom ...

Dear sir,

This is currently a regional reason,and cloud has been repaired. If you have this problem again, please feel free to contact us.


Best regards

Steve

Steve replied at 2022-12-2 12:37
Dear sir,
Now that the problem is resolved, you can check it.
Best regards

Hi

i just checked, it is still the same issue.
This screenshot is from right now.

Rasmus replied at 2022-12-2 15:50
Hi

i just checked, it is still the same issue.

Hi sir,
I just tested that your network is normal, could you please share the wrong network with me?

Best regards
Steve
Steve replied at 2022-12-2 18:32
Hi sir,
I just tested that your network is normal, could you please share the wrong network with m ...

This is sadly not fixed, i hope a update in the future will fix this issue.
The function does not work as of now.
Rasmus replied at 2022-12-2 22:08
This is sadly not fixed, i hope a update in the future will fix this issue.
The function does not  ...

Hi sir,
You can try it now. A patch has been applied today. I'm sorry for the inconvenience.


Best ragards
Steve
Steve replied at 2022-12-5 12:03
Hi sir,
You can try it now. A patch has been applied today. I'm sorry for the inconvenience.

Hi Steve

This is working now, the patch worked !

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