EG105G-P-V2 Behaviour Policy cannot delete

I had set behaviour policy and once I want to delete, I cannot delete nor even edit. When I changed or deleted, the system shows "operation successful" and it seems deleted but when I refresh, the policy remains.

May I know what firmware version of this EG?
Could you share some screenshots about this issue?

Patrick replied at 2022-12-12 10:32
May I know what firmware version of this EG?
Could you share some screenshots about this issue?

Firmware is ReyeeOS 1.206.2220





I want to delete the first policy. When I tried to delete, its says operation successful. However, when I refresh, the policy remains the same.


Thank You

Thiha Mon replied at 2022-12-12 11:40
Firmware is ReyeeOS 1.206.2220

Could you try to edit this policy, and set a user group for this policy, then try to delete it?

Patrick replied at 2022-12-12 13:13
Could you try to edit this policy, and set a user group for this policy, then try to delete it?

Yes, i tried. After edited, I do not refresh and delete. It is not working. Then I edited, refresh, it doesn't edited. I think this is the problem of that blank in user group. Could you please advise how can I override or should I reset?

Thank you so much

Thiha Mon replied at 2022-12-12 13:44
Yes, i tried. After edited, I do not refresh and delete. It is not working. Then I edited, refresh ...

Could you share your network project to me?
We may need our R&D to check this.

BTW, may I know how you add this policy without input a user group?

Patrick replied at 2022-12-12 15:49
Could you share your network project to me?
We may need our R&D to check this.

Once I finish arranging some necessary, I can share with you. Please advise how can I share with you privately.

Regarding with your second question, I don't know how I did it. I was randomly setting parameters and not using netflix behind that gateway after setting up. When I need to use netflix behind that gateway, I cannot use. First I thought it was my device error  and try with different device again new device also not working. So, I bypass the gateway and working well. Then I realized this could be my setting and trying to delete that policy as schedule is 24 hr 7 days.

Thank you for your kind support.

Thiha Mon replied at 2022-12-12 17:06
Once I finish arranging some necessary, I can share with you. Please advise how can I share with y ...

You can come to Rita Live Chat and send the sharing link to our engineers.
Here is the link:
Rita Live Chat


When you enter the link, you can click on the live chat button in the bottom right corner.