Authentication Error with Gateway EG3230 after user sign-in success

Hi Team ,

I got feedback from end user with local authentication gateway EG3230  firmware version RG-EG3200 Serial Gateway RGOS11.9(1)B11S3 after user sign-in successfully  found any a problem none show information it's error page. Please kindly help advise How to solve this issuing details as attachment,
1.Mobile Login success



2.PC Login Success



Best Regards,

Hi


1.May I  know  you config local server auth only or auth integration with Cloud?





2.After user sign-in successfully, it shows this error, but the user can surf the Internet normally, right?





Best regards,


Harvey

GTAC-Harvey replied at 2023-1-29 22:38
Hi

this function I turn on norrmally after synchrnoze Captive Portal profils on Cloud

atomh2r replied at 2023-1-31 10:34
this function I turn on norrmally after synchrnoze Captive Portal profils on Cloud

Hi

Okay,After user sign-in successfully, it shows this error, but the user can surf the Internet normally, right?

Cloud you try to disable the auth and sync portal from cloud, after that enable it again?

GTAC-Harvey replied at 2023-2-6 20:57
Hi

Okay,After user sign-in successfully, it shows this error, but the user can surf the Internet  ...

Hi Sir

I try to do same like this process still found error

atomh2r replied at 2023-2-10 09:53
Hi Sir

I try to do same like this process still found error

Hi

It may need to check something by sharing the network on the cloud. I have created a Case ID for you: CS20230129-1256221. Please use Case to contact Rita if it is convenient.So that we can check the cause of the problem through network sharing.

Regards

Hi atomh2r,
Your problem seems very similar to my case before, but I don't know if it's true. You can try my method and see how it works. Hope it helps you.
1) You create a capitive portal template as you like, then save and select a capitive portal you want to sync the portal to the cloud.
2) You go to the basic section of the wireless network. Select the SSID you want to apply the portal to, open auth mode and select the portal to apply, then select ok.

3) You access the eweb of the managed gateway, go to the user section, select local auth. Remember to turn on "Auth Integration with Cloud" then add a new policy, this will add the ip range of the vlan that you choose to run authentication, choose the portal template as the cloud template. You can click review to see if your portal shows up. and save it.


4) You go back to#2 above, you turn off auth and save. You try to re-enter your SSID to see if it has loaded the portal template correctly as you want.
Best regards.

GTAC-Harvey replied at 2023-1-29 22:38
Hi

Hi Harvey
I can ask you a question about auth cloud tempalte. You see my post below #2 and #3. If I open both authentication methods at the same time. One is auth in the basic part of the wireless network and then select the portal at #2 and the other is Auth Integration with Cloud in #3, there will be a conflict that makes the portal not display and keeps loading when authenticating on the SSID.

Can you analyze for me, if I only apply 1 authentication way between auth with integrated portal capitive in #2 and Auth Integration with Cloud in #3, which option is optimal in terms of loading time option is the best in terms of data loading time and less bandwidth data.
Best regards !

Đức Phạm replied at 2023-2-26 10:22
Hi atomh2r,
Your problem seems very similar to my case before, but I don't know if it's true. You ca ...

Dear Đức Phạm

Thanks a lot for your advise bro I will following same like this sir,

Best Regards,