EW1800GX PRO - severe limitation in WiFi password lenght
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Edited by Daniele C. at 2023-3-9 15:54 Hello, I have bought 3 access points EW1800GX-PRO and I have just discovered that the maximum lenght of the WiFi password is only 31 characters. The problem is that all smart swithces of my house have been set up with a 35 characters long WiFi password. What can I do? I cannot use the EW1800GX-PRO unless I change the password of the smart switches but it is quite complicated. Please advise, it is a great disappointment! |
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Hi bro, At present, this is the limitation of the product. I will confirm with the R&D whether there is a solution. |
GTAC-Steve replied at 2023-2-27 10:45 This limitation is AGAINST the standard WPA2-PSK. Quote WPA2-PSK requires a router with a passphrase, with a length between 8 to 63 characters Unquote Please release a firmware update allowing longer Wi-Fi password. Otherwise I am forced to scrap the units and buy other ones and this would not be good at all. Thanks. |
Daniele C. replied at 2023-2-27 14:10 Hi bro, I'm sorry for the inconvenience caused to you. I will put forward this demand. If there is any update, it will be explained in the new firmware. |
GTAC-Steve replied at 2023-2-27 15:17 Please ask them to be as quick as possible as otherwise I need to buy 3 new routers |
Daniele C. replied at 2023-2-27 18:32 Hi bro, I have mentioned the demand before, and it needs to wait for the review, which may take some time. If you are in a hurry, it is suggested that you go to the sales before the sale according to the special needs of the project. I am sorry for the inconvenience brought to you.If you do not know the local pre-sale contact information, you can tell me your email and location, I will tell you the pre-sale contact email. |
GTAC-Steve replied at 2023-2-28 09:24 Thanks for your reply. Please understand I do not want to spend any more money, I just need a product compliant with the standard. Thanks. |
Daniele C. replied at 2023-2-28 14:01 Hi bro, We have fed back your requirements and will let you know if there is any update.I am sorry for the inconvenience brought to you. |
Edited by Daniele C. at 2023-3-9 04:19 GTAC-Steve replied at 2023-2-28 16:15Hello, is there any update? I urgently need a firmware update in order to be able to use longer passwords. Thanks |
Daniele C. replied at 2023-3-9 04:03 Hi,sir The development is still under review, which may take some time.I'm sorry for the inconvenience. |
GTAC-Steve replied at 2023-3-9 19:21 Hello, Is there any news as to the development. My project is stuck waiting for it! Thanks, Daniele |
Daniele C. replied at 2023-3-26 16:59 Hi sir, Sorry for my late reply. At present,R&D is still under discussion, and the result is expected to be released this week. Sorry for the inconvenience caused to you. |
GTAC-Steve replied at 2023-3-27 12:17 Please speed up the process, as said, because of this limitation, my project has been stuck for over a month by now. Thanks |
Daniele C. replied at 2023-3-28 03:02 Hi sir, I'm very sorry that the research and development has not given the specific time, I will update immediately if there is any update. |
GTAC-Steve replied at 2023-3-28 23:04 Hello, I have been waiting for nearly two months and my project is stuck because of this not understandable limitation. Is there any news as to the solution to the problem? Please advise, thanks |
Daniele C. replied at 2023-4-21 05:26 Hi sir, I am very, very sorry for the inconvenience , R&D replied that we will implement this feature in new version, which is expected to be released at the end of Q2. |
GTAC-Steve replied at 2023-4-21 14:25 Any news on this issue? I have three routers still unusable because of the router limitation on the password length. Please advise |
Daniele C. replied at 2023-7-1 02:53 Hi sir, In order to receive a better attention for this issue, kindly ask you to leave us your email to create a case and speed up the process. Best Regards, Javier |
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