Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

Sometimes my iportal authentication can not scucceed. Reply

Levy

Level 1

Sometimes my iportal authentication can not scucceed.
4818 1 2018-4-4 10:26:48
Original
Edited by Levy at 2018-4-4 10:49

hello, guys
Sometimes my iportal authentication can not scucceed, what is the root cause of it ? what can I do ?

0 2018-4-4 10:30:39 View all replies
1. The iportal web authentication page cannot be redirected to.
(1) Communication between the STA and the AC:The STA shall be able to learn the MAC address of the gateway. Run the http redirect direct-arp command toconfigure the direct communication ARP.
(2) The iPortal listens to the Port8081 by default. The http redirect port8081 command must be run on the AC.

2. Atimeout connection error is reported when the iportal webauthentication fails.
(1) If the communication between the AC and the RADIUS server fails, check whether the routes aredifferent because multiple IP addresses are set for the RADIUS server.
(2) No AC is added in the RADIUS server.Check whether the AC is added by SAM.
(3) The RADIUS key configuration isinconsistent. Check whether the SAM is added to the AC for more than two times(the IP address of the uplink interface of the AC is added).
(4) The proxy is enabled forthe Internet Explorer but the iPortal does not support the proxy. Disable the proxy of the Internet Explorer.

Releated Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd