Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

How to troubleshoot when the CAPWAP tunnel fails to establish? Reply

GTAC-Sophia

Level 4

Ruijie Staff

How to troubleshoot when the CAPWAP tunnel fails to establish?
1311 0 2023-3-17 13:46:09
Original
Phenomenon:
The communication between the AP and AC is abnormal.
Possible Causes:   
(1)  The AP did not obtain the IP address.
(2)  The AP
did not obtain the option 138
(3) The AP
cannot ping through the AC to establish a tunnel address
(4)  CAPWAP udp ports 5246 or 5247 are discarded or filtered by the intermediate device
Phenomenon:
The AC and AP are abnormal
Possible Causes:
(1) The AC CPU is too high to process the AP going online
show cpu
(2) The ac license is insufficient.
show ac-config
show license
show ap-config summary
Command display example
WS5302#sh ac-config
AC Configuration info:
max_wtp :32 // wtp limit Number of aps that can be connected to ac-con
sta_limit :1024
license wtp max: 32 // Number of aps supported by ac
license sta ma:1024
serial auth : Disable
password auth: Disable
certificate auth: Disable
supp_psk_cer: Disable
r_mac: Enable
da_dtls: Disable
ac_name: Ac_001aa917151c
udp_lite : UDP
ECN_Sup : Disable
mtu :1500
ap_sw_ver :
ac location :Ac_COM
ac_ipv4_num : 0
ac_namewp_num:0
AC State info:
sta_num :0
act_wtp :1
WS5302#show license // View the current license
Serial Number: 9071FH4280024
No. Activation Key AP Number
-------------------------------------------------------
-------------------------------------------------------
Total 32 access points are supported.
WS5302#show ap-config summary
========= show ap status =========
Radio: E = enabled, D = disabled, N = Not exist
Current Sta number
Channel: * = Global
Power Level = Percent
Online AP number: 1 // Number of online aps
Offline AP number: 0
AP Name                                  IP Address      Mac Address    Radio 1             Radio 2             Up/Off  time   State
---------------------------------------- --------------- -------------- ------------------- -------------------  ------------- -----
a94e.d529 192.168.100.3 001a.a94e.d529 E 0 11* 100 E 0 157* 100 0:03:09:17 Run
ac and ap versions have large spans (2b15, 2b117 and 1b19p2,10.x and 11.x).
The ap name is the same
19 16:37:19: CD-AC4 %APMG-6-AP_ADD:  Add AP(1414.4b5d.03af) fail. Online-AP(1414.4b5d.097f) with same name(XS10A4-1) has exist in this AC-- Changes the name of an online ap
Collect the following information and contact TAC
1) Collect the following information on the AC:
show version
show running
show ac-config
show license
show ap-config summary
show capwap sta
show cpu
show memory
show ip route
show ip interface brief
2) Collect the following information on the AP:
show version
show ap-mode
show capwap sta
show ip route
show log
show ap-statistic aclist (View ap to obtain option 138 addresses)
show capwap client state (11.x)
RG-S5300-24GT4XS-P-E

Switch
There are no replies.
Releated Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd