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1 Fault Symptom The wireless user fails to perform 802.1x authentication. 2 Possible causes of the fault 1) The AC and AP versions are inconsistent 2) The route fails 3) The AC and server key are incorrectly configured 4) The terminal Settings are incorrect 5) The compatibility component is not enabled on the server 6) The route between the terminal and the server is abnormal 7) The server does not support wireless 802.1x authentication 3 Troubleshooting process 1. Check whether the AC version is the same as the AP version 2. Check whether the AC is reachable to the server 3. Check whether the AC and server key are correctly configured 4. Confirm the terminal Settings 5. Check whether compatibility components are enabled on the server 6. Check whether the terminal and server are reachable 7. Check whether the server supports 802.1x authentication 8. Collect the information and contact technical support |
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