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Forget Email Login Ruijie Cloud Reply

IT PKM Sedati

Level 1

Forget Email Login Ruijie Cloud
1390 1 2023-4-6 17:57:53
Original
We are experiencing problems with the email used to log in to Ruijie Cloud. The user with the current registered email is deceased, and we want to re-adopt to a new email. But we can't. Is there any way to hard reset directly from the device?

RG-AP710

Wireless
0 2023-4-6 20:00:14 View all replies
Dear sir,

Could you please provide the SN of the device bound to the account? Please take a picture of the device model and SN and send the image to postsale@ruijie.com.cn, please include the Case ID CS20230406-1610776 in the subject. Thank you.


Best regards,

Jayden

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