NBS3200 unable to add devices to network

Hi,

I have added 2 out of 8 devices of RG-ES218GC-P
to RG-NBS3200-24SFP/8GT4XS
switch.




Unable to add the following 6 devices RG-ES218GC-P
. I have tried adding individuals from the 6 to no avail. I have keyed in the correct password for the device even the default (admin).

Please advise. Thanks

Dear Sir,

Could you please kindly share the network with me to check? You may send the sharing link to postsale@ruijie.com.cn and please include the case id CS20230411-1631678 in the email subject. Thank you.


Best regards,
Jayden

GTAC-Jayden replied at 2023-4-11 14:02
Dear Sir,

Could you please kindly share the network with me to check? You may send the sharing link ...

Hi Jayden,

The connection is only locally. It's not connected to the Internet.

Only 2 devices of RG-ES218GC-P are able to add to the network of RG-NBS3200-24SFP/8GT4XS. Could it be the firmware issues?












above photo. "Unable to add the following 6 devices RG-ES218GC-P"

Able to discover the following 6 devices RG-ES218GC-P on the Network but was unable to add to the Network.

I have tried adding individuals from the 6 to no avail. I have keyed in the correct password for the device even the default (admin).

A T Tan replied at 2023-4-11 15:05
Hi Jayden,

The connection is only locally. It's not connected to the Internet.

Dear Sir,

1. Could you please test the connectivity between the master NBS device and the ES switches through ping?
2. May I please know if you are able to locally log in to the eWeb of the switches that could not be added into SON?
3. If you are able to log in eWeb, please check the management password is the same and the vlan settings have been enabled.
If the issue persists, please chat with our technical assistance engineer on Rita (www.ruijienetworks.com/rita)

Best regards,
Jayden

GTAC-Jayden replied at 2023-4-13 09:01
A T Tan replied at 2023-4-11 15:05
Hi Jayden,

Hi Jayden,


1. Could you please test the connectivity between the master NBS device and the ES switches through ping? unable to ping ES switches.

2. May I please know if you are able to locally log in to the eWeb of the switches that could not be added into SON? I can log into individual ES locally to upgrade firmware and configure it Static IP Address.

3. If you are able to log in eWeb, please check the management password is the same and the vlan settings have been enabled. I am able to log in to eWeb of NBS. I have tried the management password (which I created) and default password (admin) to no avail. I am not creating any vlan at the moment.

A T Tan replied at 2023-4-14 08:56
Hi Jayden,

Dear Sir,

Please check if the switches can ping the gateway successfully. Also please check the MAC list of each device whether the MAC address has been learned. If the MAC address is not correctly learned, please double-check if there is any loop in the network and check whether the gateway has any policy blocking the communication between the NBS switch and other ES switches.

Best regards,
Jayden