Statistics disappeared from Ruijie Cloud
 Hello Ruijie Networks Support Team / IT Community: Recently we find than some statistics are not showing up, How can we test if its a hardware failure, a firewall config, a network connection problem or a configuration at the Ruijie Cloud. Thanks in advance Oscar Moreno  |
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Dear Oscar, Sorry for this inconvenience caused to you. Could you please kindly check the following: 1. please check whether data on the device details page are correctly displayed when you click on the device SN in the AP list 2. please ping the log-upload server domain for EU/US cloud (cloudlog-eu.ruijienetworks.com) on the device and check whether the domain is correctly resolved to the IP address 35.246.247.49 3. please confirm if there is a firewall in the network and check whether it is blocking the communication between cloud server and the devices through TCP ports 80 and 443. Best regards, Jayden |
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