Product suddenly not supported by Ruijie Cloud
|
Hi, Several months ago I set up RG-EG2100-P V2 gateway and some APs with Ruijie Cloud. I have created two networks and separate them into Interworking Zone and Isolation Zone at ACL menu in the cloud without problem. I see that the cloud has been upgraded some time ago. Now everytime I enter ACL menu in the cloud, message "There is no subnet that can be configured with ACL." appear, and it says "This product type is not supported" at below network name at Interworking Zone box. I need to add more networks and move them to Isolation Zone, but it cannot be done anymore as before. I have also tried using the new cloud design, but it was the same.  My devices are clearly supported before, how can it become not supported any longer? Please clarify. Thank you. |
|
I will check it and give you feedback asap. Sorry for any inconvenience. |
GTAC-Patrick replied at 2023-5-16 09:23 According to our RD, they need time to re-evaluate and add the feature back in for EG2100-P V2. Sorry for your inconvenience. During this time, if you want to do ACL for isolation, you may configure it from CLI of EG. |
Edited by Setail Engineer at 2023-5-16 12:32 GTAC-Patrick replied at 2023-5-16 11:42Okay, I hope this can be resolved soon. Another thing, I found that Multi-WAN configuration from the cloud also cannot be done, it says: "The Current Gateway model does not support Multi-WAN function. Model support info details.". RG-EG2100-P V2 clearly support 2 WAN, please check. Thank you for your support. |
Setail Engineer replied at 2023-5-16 12:24Sorry, for now, only Reyee series routers can support mutil-WAN feature on Ruijie Cloud. https://cloud-as.ruijienetworks.com/wiki/c/multiwan  |
GTAC-Patrick replied at 2023-5-16 11:42 Hi, Any updates regarding this matter? |
Setail Engineer replied at 2023-5-31 13:08 Sorry, for now, this request still under evaluation  |
GTAC-Patrick replied at 2023-5-31 13:32 Sorry, but it's not like I'm requesting something new. I mean, it was there before, and now suddenly get removed. |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 1
