RAP 2260 WIFI 6 Cannot work in 5GHZ
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I buy RAP 2260 in new condition Setup wifi 6 with ReyeeOS 1.219.1724 cannot connect 5G. Only 2.4G can connect. than I update with ReyeeOS 2.230.00.1807 the problem not solve still cannot connect with 5G only 2.4G can you help me to solve it? |
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Dear sir Will all terminal can not the 5G SSID? Can you show me the radio configuration ? if the device is online on Cloud , can you share network to me ? if can ,please send the sharing link to this email service_rj@ruijienetworks.com |
GTAC-Joy replied at 2023-6-24 10:28 I change country and other frequency it still cannot find 5G SSID. Ok wait I'll share you. |
GTAC-Joy replied at 2023-6-24 10:28 Link cloud was sent to your email sir. I get a notification about power insufficient. I used rg-poe-50-60w-mg for 2260. |
Dhani Saputro replied at 2023-6-26 10:28 can you help me to solve this dude? |
Dhani Saputro replied at 2023-6-24 10:36 Dear sir Can you try change the country code to Indonesia and run wifi-optimization then test again?   |
GTAC-Sophia replied at 2023-6-26 22:39 Dhani Saputro Did you manage to solve the problem of not finding 5Ghz network? I have the same situation here. I tried using the above recommendation for Indonesia and it still didn't work. |
Sergio Neves replied at 2024-1-5 00:12 Hi: If you can not see the 5G network, you can also check and change the PoE protocol manually on your AP:  If this can not work, we recommend you to start a live chat session to troubleshoot this issue on real time. Thanks. Regards, Javier |
GTAC--Javier replied at 2024-1-5 09:00 Hello. Replying here too. I made the suggested change and it worked! The 5Ghz is working. Thanks!!! Now, it's quite strange that it doesn't work correctly with the AUTO option. I have 45 AP to configure and I'm going to have to do it one by one. >.< |
 same problem not connected to 5ghz |
User 50153 replied at 2024-2-23 20:28 Hi sir, Could you pelase check the power supply mode of the AP?  Best regards, Steve |
GTAC-Steve replied at 2024-2-23 20:32  done bt not solved my problem same only connected at 2.4 even mobile device is 5g |
User 50153 replied at 2024-2-25 12:21 Dear sir May I know whether the mobile phone can search the 5G wifi signal successfully? Can you share with me your network to further check this issue?  Best regards Jenny |
GTAC-Jenny replied at 2024-2-25 13:01 bikashshre09@gmail.com invites you to manage the project "%Mg office%". Please copy the message and open the Ruijie Reyee App to receive the project. Code: @CEC6A3CA563F4C8695642DE6C7578650@193406# [Invitor: #bikashshre09@gmail.com#]] |
User 50153 replied at 2024-2-25 17:50  why not showing 5ghz here |
User 50153 replied at 2024-2-25 17:55 Dear sir May I know whether all the terminal devices can not be able to search the 5G wifi signal? Whether the 5G wifi can be searched normally before? I have changed the RAP 5G channel to another channel 100 and create a test5g open ssid, please help check again whether it is still the same issue? Best regards Jenny |
Edited by User 50153 at 2024-2-25 19:34 GTAC-Jenny replied at 2024-2-25 18:10no there is not showing test 5g ssid and also you can see all devices are connected to 2.4 only how can i chat with you i am using 2 same ap here please help me to slove this issue thank you for your reply |
User 50153 replied at 2024-2-25 19:28 Dear sir May I know whether both APs have the same issue? You can with us on Rita Live(https://www.ruijienetworks.com/rita ) for this problem to solve your issue quicker.  Best regards Jenny |
GTAC-Jenny replied at 2024-2-25 19:47 ok thankyou ill connect you tomorrow today's office hour is finished |
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