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DDNS Reply

ADITYA PUTRA

Level 1

DDNS
1886 2 2023-7-14 16:38:34
Original
why do I use DDNS from ruijie sometimes the IP is unreadable and has to be restarted and then normal, in a week it can happen 2 times

unit type : RG-EG310GH-P-E
RG-EG3000UE

Router
0 2023-7-14 16:58:01 View all replies
Hi Aditya,

Could you help describe the topology of your network?The EG310GH has a public ip and is connected to the isp modem?
I'd also like to request the project sharing with me with permission Read&Write. In view of security considerations, please kindly send the sharing link to my email yujiamin1@ruijie.com.cn. Thank you very much.




Best regards,
Jenny

0 2023-7-18 15:21:29 View all replies
Dear sir

Sorry for not solving your issue efficiently. May I know how long time does it take to sync the correct WAN IP? Whether every time this issue happens, you always need to restart the device to solve it? Could you help share with me your network to my email: yujiamin1@ruijie.com.cn to further check this issue. Here is the case id of this issue: CS20230714-2100930
.


Best regards
Jenny

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