Receiving Request failed: Request failed with status code500b454f on Ruijie cloud

Good Day , I'm getting Request failed: Request failed with status code500b454f on my Reyee cloud when I log onto the new cloud view.

plz try to clear the browser's cache and reopen the cloud

is this your account, or have you received project from the others?

GTAC-Stella replied at 2023-8-23 19:51
plz try to clear the browser's cache and reopen the cloud

is this your account, or have you receive ...

could you plz record the screen when this happens?and could you plz share your cloud account with me?
my email is yangyue1@ruijie.com.cn

GTAC-Stella replied at 2023-8-23 19:57
could you plz record the screen when this happens?and could you plz share your cloud account with  ...

Hi GTAC-Stella,
Thank you for the reply, I have my own user name and password for the cloud access but all our clients are on my MD's cloud account which I have admin rights to.

I have
clear the browser's cache and used a different web browser as well as a different internet connection and get the same results. My MD, also get the same error when logging in with his username and password.


I will send you my login details via the email provided.

Clint Thebus replied at 2023-8-23 20:42
Hi GTAC-Stella,
Thank you for the reply, I have my own user name and password for the cloud access ...

Hi GTAC-Stella,

i just tested now again and the error has gone. not sure if you guys did anything on your side.

Thank you

Clint Thebus replied at 2023-8-23 20:47
Hi GTAC-Stella,

i just tested now again and the error has gone. not sure if you guys did anything ...

Hello

I am glad that this is solved.

Regards