Ruijie Access Point Dropping Internet Connection

Hello we have installed RAP2260(G) and user is experiencing wifi drop or disconnect, simply no internet connection.
We have optimized the access point as well but still issue exist. We have to reboot the access point to get the internet connection back again. Kindly help.
Regards,

1. If the user is disconnected, can user obtain the IP address?

>If the IP address can be obtained, can ping 8.8.8.8 and ping
gateway address successfully?

>If you can't get the address, can you tell me where the DHCP server is and share the configuration with me?

2. Do random users have this problem, or do regular users all have this problem?

3. would you mind share with me your project for further
checking? here is my email address: guominxiang@ruijie.com.cn

GTAC-Micca replied at 2023-8-28 20:14
1. If the user is disconnected, can user obtain the IP address?

>If the IP address can be obtained ...

• If the     user is disconnected, can user obtain the IP address?
  
  

Yes

>If the IPaddress can be obtained, can ping 8.8.8.8 and ping gateway addresssuccessfully?

Yes

>If you can'tget the address, can you tell me where the DHCP server is and share the configurationwith me?

2. Do randomusers have this problem, or do regular users all have this problem?

Regular user all have this problem some are working some are not. Get connected and disconnected again and again.