Incorrect IP address assignment

I have an issue with RG-ES206GS-P/RG-ES208GS switches.
1) When i changed the switch management IP address to another one, say 192.168.100.201 and then add to the switch management vlan (in tagged mode), say 100. The switch still occupies the default IP-address 10.44.77.200 and even more - it responds to the illegitimate vlans. The problem can be observed on the ESW_1.0(1)B1P6,Release(08182519) firmware and ESW_1.0(1)B1P21,Release(10191815) firmware.
2) I can't update RG-ES208GS with ESW_1.0(1)B1P6,Release(08182519) to the new one like ESW_1.0(1)B1P20_ES210GC_10141311 via local update. It shows the process for some time (2 minutes) and then  stops. But the firmware still the same. Any suggestions ?

3) I can't add this to the Case Portal. After pushing the SUBMIT button it just shows me the blank box and the rest of the issue is ignored.
mh@mh-mint:~ > ping 192.168.100.201

PING 192.168.100.201 (192.168.100.201) 56(84) bytes of data.
84 bytes from 192.168.100.201: icmp_seq=1 ttl=64 time=2.30 ms
84 bytes from 192.168.100.201: icmp_seq=2 ttl=64 time=2.39 ms
84 bytes from 192.168.100.201: icmp_seq=3 ttl=64 time=92.2 ms
^C
--- 192.168.100.201 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2000ms
rtt min/avg/max/mdev = 2.305/32.329/92.290/42.398 ms
mh@mh-mint:~ > arp -an | grep 192.168.100.201
? (192.168.100.201) в 28:d0:f5:bc:7e:5c [ether] на eth1.100

mh@mh-mint:~ > ping 10.44.77.200
PING 10.44.77.200 (10.44.77.200) 56(84) bytes of data.
84 bytes from 10.44.77.200: icmp_seq=1 ttl=64 time=4.60 ms
84 bytes from 10.44.77.200: icmp_seq=2 ttl=64 time=2.27 ms
84 bytes from 10.44.77.200: icmp_seq=3 ttl=64 time=2.01 ms
^C
--- 10.44.77.200 ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 1999ms
rtt min/avg/max/mdev = 2.010/2.964/4.607/1.168 ms
mh@mh-mint:~ > arp -an | grep 10.44.77.200
? (10.44.77.200) в 28:d0:f5:bc:7e:5c [ether] на eth1

Dear Alex Alex Rymshin,

1) Please kindly note the default IP address of the device cannot be changed, it is different from management IP, default IP can allow you access the device when management IP is not obtained properly or you do not know the management IP.

2) Could you please confirm the switch SN? If the upgrade fails, you may reach out to RITA live chat and we can help you check further.

3) It is advised to reach out to RITA live chat for issues with case portal.

Best regards,
Jayden

GTAC-Jayden replied at 2023-10-30 19:21
Dear Alex Alex Rymshin,

1) Please kindly note the default IP address of the device cannot be change ...

1) default IP address of the device cannot be changed

It's something beyond insanity... If you cannot obtained IP address properly you cannot respectivitely
communicate with the device (on L3 OSI), so you use something like L2 communication (Mikrotik,Moxa etc) but not with statically nailed IP-address. What, If i already use it ? What if i have 10 ruijie switches ? What kind of stupidity is this? There is a reset button in such cases. Beyond this - why the switch responds with default IP on the request in the users vlan ? In such case it cannot be used in an untrusted environment and even more it break the normal networking because this is not router.. I don't understand it. Is it solvable or i need return equipment back to the distrubutor ?

2) Two of them CAQL75P010154, CAQL75P000698. Sorry, but what is RITA ? Can you explain me..


3) as above

Alex Alex Rymshin replied at 2023-10-30 19:48
1) default IP address of the device cannot be changed

It's something beyond insanity... If you ca ...

Dear Alex Alex Rymshin,

Sorry for the inconvenience caused, but the default IP is reserved for accessing and managing the device and unfortunately it cannot be changed.
RITA live chat is a platform where you can communicate with our engineers in real time:
www.ruijienetworks.com/rita  


Best regards,
Jayden