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Device missing Reply
Device missing
305 2 2023-11-15 14:17:56
Created the new project in Ruijie cloud and added the new device. After that, the device does not appear in the Ruijie cloud. Make sure the device is connected to the internet but the device does not appear in topology. Please advise.

1 2023-11-15 14:22:18 View all replies
Dear sir

May I know can you provide the SN and send the SN to this email:
so we can know  if the device is bind to your account

Best regards

GTAC-Ross replied at 2023-11-15 14:22
Dear sir

May I know can you provide the SN and send the SN to this email:

Dear Ross
The device SN was sent to your email. I looking forward to hearing from you. soon. Thank you.

Best Regards

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