Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

S2915-24GT4MS-P-l not online on cloud after adoption Reply

CTO Nexo

Level 1

S2915-24GT4MS-P-l not online on cloud after adoption
908 1 2023-12-21 00:14:54
Original
Edited by CTO Nexo at 2023-12-21 00:17

Hi everyone,
just unboxed this switchunit, plugged it to my ISP router (FTTH 1GBs) and added to a project through the app. But it didn't showed up, both on the app or online.
Tried clearing the cookies and loading again, both the old and new interface for Ruijie Cloud.


I have manually delivered the "not synced" items, but still doesn't show up as online.
I checked the ports and all run as access ports like a non-manageable switch.

Also checked it is running the lastest firmware version.
Any help on this would be much aprecciated.
Thanks in advance
Kind Regards
Salvador
RG-S2910-24GT4XS-PS-E

Switch Cloud Offline
0 2023-12-28 09:11:37 View all replies
H iCan you connect to the console port and enter the following command?
Ruijie#config ter
Ruijie(config)#cwmp
Ruijie(config-cwmp)#url acs https://cwmpsvr-eu.ruijienetworks.com/service/acs/XXXXXXXXXXXXX
Ruijie(config-cwmp)#end
Ruijie#wr
where, eu in bold means the cloud server you are logged in to when logging into your ruijie cloud account. You can check it in your URL.If your server is cloud-me, cloud-la or cloud-eu, please use eu.
If your server is cloud-as, please change eu to as.On the other hand, replace XXXXXXXXXXXXXX with your device's SN.Regards,

Releated Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd