Device goes online/offline frequently
|
Hi Rujie Support, The Rujie networks Cloud show the AP Device goes online/offline frequently. May i know what is the reason? Ping test to devicereg.ruijienetworks.com from Gateway. --- devicereg.ruijienetworks.com ping statistics --- 156 packets transmitted, 156 packets received, 0% packet loss round-trip min/avg/max = 10.2/10.5/11.1 ms |
|
Dear sir Thank you for contacting Ruijie Support Can you help collect following information with us ? so that we can further check 1. Will the ping devicereg.ruijienetworks.com on the AP lose packets? 2. How many APs have this problem? How often does this problem occur? 3. Has the AP been restarted? What is the power supply device of the AP? 4. What is your topology like? 5. Is the device on the Cloud? If so, can you share the network and send the shared link to this email: chenzixuan3@ruijie.com.cn? You can share according to the following post 【New reminder】How to share the project in the new version of the Ruijie Cloud? - Cloud - ruijienetworks you can also contact us in live chat www.ruijienetworks.com/rita |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 1
