Switch offline in cloud portal, but AP's are Ok
|
Hello, since 24-01-20, all my switchs are offline on Ruijie Cloud , while AP's (on the same networks are ok) 3 switches on different networks (different ISP's too) Models are XS-S1930J (8 and 16 ports), firmware version XS1930J_RGOS 11.4(1)B70P15, Release(08182111) Units went offline on 2024-1-20 at 15:42, 15:43 and 15:51, I tried rebooting 2 of them but they don't get back online. Ping to devicereg.ruijienetworks.com returns timeout (IP is 3.74.[xxx].[xxx]), but also on Wireless AP's that are online Local access is ok. |
|
Hi JUAN JOSE LOPEZ, Sorry for the inconvenience caused to you. It is advised to start a live chat on Rita so we can troubleshoot more efficiently. And you may want to check the troubleshooting guide. This is the link: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767 |
GTAC-Vivian replied at 2024-1-25 18:11 Thank you, I got my devices online running the next commands on Web CLI: Ruijie#configure ter Ruijie(config)#cwmp Ruijie(config-cwmp)#acs url https://cwmpsvr-eu.ruijienetworks.com/service/acs/[DEVICE_SERIAL_NUMBER] Ruijie(config-cwmp)#end Ruijie#wr |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 1
