AC cannot connect to WIS

How to troubleshoot if the AC cannot connect to WIS

Step 1: run the "wis debug-cli 12" command on AC

Ruijie(Config)# wis debug-cli 12

Wis_global_enable     [enable]   -----whether the function is enabled  

Wis_control_enable    [enable]   -----whether the communication between AC and WIS is normal

Server  [xx.xx.xx.xx:port]         ------whether the WIS server address is configured

Source  [a.b.c.d]                       ------whether the source IP is designated

If "Wis_control_enable" shows disabled, it means the AC cannot access to the WIS server. You need to check the internet connection and make sure the AC can access to the internet first.



Step 2: run the following commands on ac:
Ruijie#run-system-shell
~ # curl -I http://35.187.254.197:80/wis/tlv

If the command returns any kind of error, like "couldn't connect to server" or "login is required", it means there would be a firewall in the network or authentication is required. We need to make sure the tunnel from AC to WIS server's 80 and 443 ports is normal.


Step 3: check the WIS project info on WIS site:




We need to make sure the AC's MAC address is correctly added on WIS. Note: If VAC is performed, all MAC addresses of VAC members should be added to WIS.  

If the above steps still cannot resolve your problem, please contact us on Skyep: service_rj@ruijienetworks.com