Disappeared

Hey members
I have 10pcs of Ruijie EG105-G-V2 and they just disappeared from the cloud.
Dose someone knows what happened.

Dear sir

may I know the Sn of your device and pic of SN on the device
so we can confirm whether you own the device

best regards,
Ross

GTAC-Ross replied at 2024-2-8 15:58
Dear sir

may I know the Sn of your device and pic of SN on the device

I don’t have them now but am going to every stations adding them since the disappeared from the cloud controller.

I have the same problem. All my devices disappeared from the cloud.

I have the same problem. All my devices disappeared from the cloud.
It says the devices are not in the correct country, but they were fine till now.

RG-EG210-P-E
RG-ES209GC-P
RG-EAP262E

GTAC-Ross replied at 2024-2-8 15:58
Dear sir

may I know the Sn of your device and pic of SN on the device

That is one the router

Grigor Baghdasarya replied at 2024-2-8 18:44
I have the same problem. All my devices disappeared from the cloud.
It says the devices are not in t ...

Dear sir

can you help take a screenshot for the tips ? you can also check the following link to troubleshoot if the device can not online
【New reminder】How to do when Reyee devices cannot go online on the Ruijie Cloud? - Switch - ruijienetworks

GTAC-Ross replied at 2024-2-8 15:58
Dear sir

may I know the Sn of your device and pic of SN on the device

@GTAC-Ross
please how do we solve this problem of the Ruijie Routers disappearing from the cloud controller and cannot be re-added controller.
we need a solution!!!!

GTAC-Joy replied at 2024-2-8 19:49
Dear sir

can you help take a screenshot for the tips ? you can also check the following link to  ...

Here is the error message I see on the cloud.
It says it is designed for China Mainland and can't work on my account, although my account country is also set to China and this happened a day after I changed the cloud data center country from the local web interface which I am no longer able to find to change back manually.

GTAC-Joy replied at 2024-2-8 19:49
Dear sir

can you help take a screenshot for the tips ? you can also check the following link to  ...

Here is the error message I see on the cloud.
It says it is designed for China Mainland and can't work on my account, although my account country is also set to China and this happened a day after I changed the cloud data center country from the local web interface which I am no longer able to find to change back manually.

Grigor Baghdasarya replied at 2024-2-9 16:23
Here is the error message I see on the cloud.
It says it is designed for China Mainland and can't  ...

Dear sir

as we checkec these devices are purchased from China,and devices from China can not support adding to the oversea Cloud. so it will need to  Consult the domestic customer service system
sorry for all the inconvenience