Startup ISP

Hi all, im a startup ISP Currently with 100+ clients. I use MIKROTIK RB5009 before I learned about Ruijiee. I read books about mikrotik, I enrolled online and learn about it , I will also have my Mikrotik certification training in a few days. My point is, I tried hard to learn about Mikrotik, but its just too much work for me there are issues comming here and there that I do not know where to look after all the hard work.

When I get ruijiee as my gateway, its so easy to setup and understand what happening in my network.
I already I identified that 1 of my ISP is loosing packets during 8-10pm everyday, thanks to ruijiee diagnostics>Link Connectivity Connection. it has history of ping and packet loss.






after Identifying that one of my uplink is bad, I put it to secondary and just use the good ones.
but still I get a report from my customer that shes getting very slow internet this is 1 customer out of 100.( cant tell if others are expriencing the same thing some people will just not report).

Its also important to note that I dont have this problem during daytime.



Ichecked ruijiee during the time it was reported its about 9PM.

WAN PING:  4ms
Packet loss: 0%

So im sure my WAN is Good.


Checked my WAN1 Speed during the time customer is getting slow speed.
its just around 300mbps my wan1 link is 500mbps




aside from that I dont know where to look, atm rb5009 is still working as my pppoe authenticator.
Im planning to move all my pppoe accounts to Ruijiee, but ruijiee can only do 128 active pppoe clients.
do they have a bigger gateway that can handle morethan 128 active ppoe clients?

if Ill keep my topology using rb5009 as my pppoe authnticator any suggestion where to look when my customers are getting slow speed at night?

Dear sir

If you have added the device to cloud, you can check the client network report on this page:



Best regards
Jenny

Dear sir

If you have added the device to cloud, you can check the client network report on this page:



Best regards
Jenny

GTAC-Jenny replied at 2024-2-10 14:13
Dear sir

If you have added the device to cloud, you can check the client network report on this pag ...

can you recommend me a higher device that can handle more than 128 pppoe active clients?

icantsleep replied at 2024-2-10 17:51
can you recommend me a higher device that can handle more than 128 pppoe active clients?

Dear sir

NBR series router can support more pppoe clients. You can refer to this link: https://www.ruijienetworks.com/products/reyee-router/RG-NBR6000/NBR6205-E/


Best regards
Jenny

GTAC-Jenny replied at 2024-2-10 18:22
Dear sir

NBR series router can support more pppoe clients. You can refer to this link: https://ww ...

Thanks Jenny!
can you confirm if those numbers are the number of accounts or number of ACTIVE PPOE CLIENT ACCOUNTS?

like on this page it is specified , the max number of ppoe account and the number of active pppoe account.
https://www.ruijienetworks.com/products/reyee-router/Cloud-Managed-Router/RG-EG305GH-P-E/



on your link, it says SERVER account, but how many ACTIVE PPoE client it can handle?

icantsleep replied at 2024-2-10 20:33
Thanks Jenny!
can you confirm if those numbers are the number of accounts or number of ACTIVE PPOE ...

Hello i also ask same question

Aslo the bandwith limit profile on pppoe not aacurate,hopefully  they fix asap..

User 87391 replied at 2024-2-11 22:44
Hello i also ask same question

Aslo the bandwith limit profile on pppoe not aacurate,hopefully  t ...

How inaccurate? I have not tried mine. sample you put 25mbps how much customer is getting?

User 87391 replied at 2024-2-11 22:44
Hello i also ask same question

Aslo the bandwith limit profile on pppoe not aacurate,hopefully  t ...

I tested it its really way way off.
25 mbps can go to 75mbps
2 mbps can go to 4 mbps.

OMG

icantsleep replied at 2024-2-12 06:08
How inaccurate? I have not tried mine. sample you put 25mbps how much customer is getting?

25mbps on client

Speedtest up to 50mbps

icantsleep replied at 2024-2-12 06:08
How inaccurate? I have not tried mine. sample you put 25mbps how much customer is getting?

icantsleep replied at 2024-2-12 06:08
How inaccurate? I have not tried mine. sample you put 25mbps how much customer is getting?

I tried to test on my router.
I set the limit on 20mbps
When i chec on speedtest i get 40mbps