Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

WISP is successfully configured. But does not provide internet. Reply

Nafiz Uddin

Level 1

WISP is successfully configured. But does not provide internet.
397 2 2024-2-20 01:11:18

Ruijie Cloud

Wireless Router Wireless Bridge Cloud Technical Introduction
0 2024-2-20 05:54:50 Solved View all replies

Can you help us to know what is the device model and if you added the SN of your device or did you scan the QR code through the ruijie reyee app?

If can not get internet, please add the DNS as

If this doesn't help, please reset your device to factory settings and try to set it up again.

If you still find issues, please reach us on live chat through this link: to give you support on real time.



0 2024-2-22 11:14:56 View all replies
Please check if your internet provider has some sort of firewall blocking the access to ruijie cloud servers.

We had an issue before with a Sophos firewall, but after allowing the cloud servers, problem solved.

Click on Helpful if it has helped you

Releated Posts
Product Model

Share this topic to


This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd