Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

Not Connected Cloud Reply

Bhr Bhr

Level 1

Not Connected Cloud
230 11 2024-3-30 10:41:18
Original
I cant connect the AP to cloud
RG-EAP602

Cloud Wireless
0 2024-3-30 10:52:20 View all replies
Dear sir

Please help login to the Reyee AP locally and show me the ping test result of this domain to further check: ryrcmq.ruijienetworks.com

Best regards
Jenny

0 2024-4-1 12:40:58 View all replies
GTAC-Jenny replied at 2024-3-30 10:52
Dear sir

Please help login to the Reyee AP locally and show me the ping test result of this domain  ...

hello sir
this the result


cloud status





0 2024-4-1 13:12:51 View all replies
Bhr Bhr replied at 2024-4-1 12:40
hello sir
this the result

Dear sir
May I know the EAP uplink router device model and whether there are other Reyee devices can be online on cloud in the same network? Please help check whether the port tcp80 and tcp443 has been allowed in your network.


Best regards
Jenny

0 2024-4-1 15:17:53 View all replies
GTAC-Jenny replied at 2024-4-1 13:12
Bhr Bhr replied at 2024-4-1 12:40
hello sir
this the result

EAP602
there's no other AP in cloud




these is all the EAP602





0 2024-4-1 15:46:18 View all replies
Bhr Bhr replied at 2024-4-1 15:17
EAP602
there's no other AP in cloud

Dear sir

May I know have you checked whether the corresponding ports: tcp80 and tcp443 are allowed in your network? If the problem still exists after you check the ports, we may need to remote to further check this issue. You can contact support email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> personally attached this post for the same problem. Thank you for your cooperation.


Best regards
Jenny

0 2024-4-1 16:03:04 View all replies
GTAC-Jenny replied at 2024-4-1 15:46
Dear sir

May I know have you checked whether the corresponding ports: tcp80 and tcp443 are allowe ...

hello sir
I already allow the port in our network

0 2024-4-1 16:30:35 View all replies
Bhr Bhr replied at 2024-4-1 16:03
hello sir
I already allow the port in our network

Dear sir

May I know your uplink router model? If it can support packet capturing feature, can  you help capture the packets and send us to further check?


Best regards
Jenny

0 2024-4-1 17:22:04 View all replies
GTAC-Jenny replied at 2024-4-1 16:30
Dear sir

May I know your uplink router model? If it can support packet capturing feature, can  yo ...

This is network set up sir

All ISP to peplink  -----   then going to for  mikrotik  ---- dhcp to all Ap and computer

0 2024-4-1 17:50:12 View all replies
Bhr Bhr replied at 2024-4-1 17:22
This is network set up sir

All ISP to peplink  -----   then going to for  mikrotik  ---- dhcp to  ...

Dear sir
Please help connect your pc to the same network with the RAP and use this ping test tool:
to further confirm whether the corresponding domain ports are allowed to pass through your network actually.

Best regards
Jenny

0 2024-4-1 18:00:12 View all replies
GTAC-Jenny replied at 2024-4-1 17:50
Dear sir
Please help connect your pc to the same network with the RAP and use this ping test tool ...

Hello sir

This is the result



Thank you

0 2024-4-2 09:58:13 View all replies
Bhr Bhr replied at 2024-4-1 18:00
Hello sir

This is the result

Dear sir

Please help provide teamviewer remote to our support email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> to further check this issue and and attach this link indicated the same problem. Thank you for your cooperation.

Best regards
Jenny

Releated Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd