Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

EG209GS and mikrotik CHR IPsec Reply

Serhii Melnychuk

Level 1

EG209GS and mikrotik CHR IPsec
1350 2 2024-5-6 21:47:09
Original
does anyone have guide how to make correct connection with this two?
i can only get from CHR logs
got fatal error: AUTHENTICATION_FAILED


Other

Router VPN Other
0 2024-5-7 12:14:21 View all replies
Hi/Hello sir
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects:
1.Check whether devices from both ends have obtained the public ip address(If the IP address is a public address, you can ping the management IP address of the device even if you do not access the device locally. However, it is not ruled out that ISPs will prohibit ping)

2.Check whether the device from branch and HQ can ping with each other And if they can ping the ip address 8.8.8.8 too (we can use the Network Tools on the device)

0 2024-5-7 12:37:15 View all replies
3.check if the IPsec VPN configuration is correct on the deviceYou can refer to this guide to check the configuration on page:269 https://www.ruijienetworks.com/resources/preview/ruijie-reyee-rg-eg-series-routers-web-based-configuration-guide-release-reyeeos-2-248-en
4.Check if the upstream network has released relevant port trafficThe transmission of packets by EG can be verified through packet capture to determine if they are being sent normally, as well as to confirm if packets are being received as expected. If packet transmission appears normal, yet reception is not occurring as intended, it will be necessary for the customer to get in touch with their service provider or examine whether the uplink device permits IPsec VPN traffic through UDP port 500 and UDP port 4500.

Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd