Ruijie RG-ES218GC fan working all the time problem
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Hi, I asked a question before and you delegate the issue to the engineer and I contacted him through email and told me to downgrade! I asked him what's the throughback of updating and possible issues and if the switches will still be controlled from cloud and app but he didn't answer me and I am waiting for 5 days until now and he didn't get back to me and the switches are installed inside home and the fan is too noisy. I don't believe that the company has a solution of just downgrade, we are in 2024 you should upgrade not downgrade! And even he cannot answer what are the impacts of downgrading. I am really frustrated. The problem happened with alot of people as I saw in the forum after the last update ,so the company should come with an upgrade that solves all of the fan problem, not downgrade!! I sent a video to the engineer to check that there are no devices with the switch on the cabinet and the temperature is too low. I gave him access to the topology to check that there are 0 watt consumption no POE active. And at the end he asked me to downgrade and when I asked him about the throughback and possible problems he didn't answer. Please hope that you understand that the devices are in a house and the fan is too noisy and we picked the switch as it says it has adaptive fan that it will stop working when the temperature lower than 25°C and the power lower than 120 watt. I hope that you release an update to resolve this issue once and for all, not just for me but there are a lot of users have the same problem. |
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Dear Aysajar, Good day. I apologize for the inconveniences you've experienced. Could you please share your case number with me so I can follow up and try to resolve it as soon as possible? Best Regards. |
AnaKarenDuranUrrutia replied at 2024-5-8 08:04 Hi, Here is the email subject I guess it contains the case number: CS20240504-3481721 RG-ES218GC-P fan noise Thanks, |
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