Wifi Roaming not work after upgrade to ReyeeOS301
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after upgrading to ReyeeOS301 roaming is not work. "Roaming Optimization" is on and I'm using cable. RG-EW3000GX PRO: ReyeeOS301 2023-12-06 RG-EW1800GX: ReyeeOS301 2024-06-12 |
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Dear, Good day, After the upgrade, did you modify the transmit power of the devices? Best regards Karen |
AnaKarenDuranUrrutia replied at 2024-6-12 08:20 I didn't change anything. |
erwin weah replied at 2024-6-12 08:44 Hi/Hello sir I‘m sorry that we can't provide a specific solution for you based on current information. Can you help to check the following aspects：
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GTAC-Ross replied at 2024-6-12 09:10downgrading RG-EW1800GX to ReyeeOS 1.219.1821 I see an improvement, let try downgrading RG-EW3000GX PRO. 1. please send the firmware ReyeeOS 1.220.2103 for RG-EW3000GX PRO to "ewwink yahoo dot com" 2. Roaming test (Ruijie app), the distance around 10 meter |
erwin weah replied at 2024-6-12 09:56 after reboot it not working again 😑 is it possible because of Roaming Sensitivity? |
As for the version you need, there is no version of 220 for this model, could you please check it again? Is there any upgrade log that you can screenshot for us?erwin weah replied at 2024-6-12 09:56Hello, Downgrade the version may cause some problems and is generally not recommended. May you describe the specific phenomenon of roaming failure? Is the user unable to actively connect to another EW while on the move? Have you checked the user's RSSI value? May you show me your current test environment and the configuration on the device and let us check it for you? You can take screenshots of the following pages:  According to your requirements, I can send the version you need to your email. But there is no version of 220 for this model, could you please check it again? Is there any upgrade log that you can screenshot for us? |
Edited by erwin weah at 2024-6-12 20:36 May you describe the specific phenomenon of roaming failure?Even I am close to the EW3000GX (0 meters) the RSSI value is -90db (6 Mbps) because it is connected to the EW1800GX (7 meters) May you show me your current test environment and the configuration  But there is no version of 220 for this model  |
erwin weah replied at 2024-6-12 20:35 it said the EW3000GX with firmware ReyeeOS301 not support AP Mesh  |
erwin weah replied at 2024-6-13 06:03 Hi: EW3000GX PRO can support reyee mesh in all firmware versions. Can you please provide the network project for further analysis? you can send to my email: javier@ruijie.com.cn Regards, Javier |
GTAC--Javier replied at 2024-6-13 08:40I found the problem, it is because I used different channel, not firmware update. After I set same channels for 2.4Ghz and 5Ghz the roaming is working great but ping is high and there are packet loss. Increasing roaming sensitivity help but not much. The problem must be fixed by your company as soon as possible because it is against what peoples said "Channel must overlaps each other to avoid same frequency interference and packet loss" and "The Roaming is based on SSID not Channels" https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=648 |
erwin weah replied at 2024-6-13 22:54 Hi, erwin weah Please kindly note that different channels will not affect wireless roaming. May I please know if the 2 routers are close to each other? If so, could you please try reduce the transmit power to reduce the possibility of sticky roaming? Best regards, Jayden |
GTAC-Jayden replied at 2024-6-13 22:59 Tried different channels with lowest power (25%) but it has no effect, it switch after very poor quality of signal -85 dbm (6 Mbps) while with same channel it switch in -60 dbm (200 Mbps) |
erwin weah replied at 2024-6-14 11:13 Hi erwin weah, Generally speaking, channels won't affect the roaming and same channels will worse the wifi experience. But if it works better when they are in same channels, please set the same channel for time being. We are sorry for the inconvenience caused to you. |
Edited by erwin weah at 2024-6-15 05:53 GTAC-Vivian replied at 2024-6-14 11:38Even you're agree about the channel, but why this is still happen, did you report it to the software development? I do alot testing and here what I've found: All device using ReyeeOS 301 Wifi Roaming totally not working Master EW3000GX-PRO (OS 301) - Slave EW1800GX-PRO (OS 219) Roaming work: EW1800GX-PRO <---> Modem <---> EW3000GX-PRO Roaming not work: because EW1800GX-PRO won't switch from wireless repeater to access point Modem <---> EW3000GX-PRO <---> EW1800GX-PRO Roaming With different Channels: Not Working Master EW3000GX-PRO (OS 220) - Slave EW1800GX-PRO (OS 219) # (factory default) Roaming work: EW1800GX-PRO <---> Modem <---> EW3000GX-PRO Modem <---> EW3000GX-PRO <---> EW1800GX-PRO Roaming With different Channels: Not Working Conclusion: - Newer firmware ReyeeOS301 is not for mesh system, do not upgrade to that version. - For both 2.4Ghz and 5Ghz The Mesh System with different channels is not working for Ruijie Devices |
erwin weah replied at 2024-6-15 05:20 Dear，we have understood your issue briefly. In order to locate and solve it more quickly, would you mind coming to rita to communicate with our engineers to solve it in real time? You can access our RITA platform at the following website link: www.ruijienetworks.com/rita  |
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