Login Register
 Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

Ruijie Cloud Community
Filter
Invalid Vouchers Reply

Kurt Salvador

Level 1

Back+ Ask a related question
Invalid Vouchers
1128 3 2024-6-19 08:36:26
Original
When we generated a new set of vouchers, these voucher codes will not work.
Portal has been synchronized with our Gateway.
Ruijie Cloud

Ruijie Cloud
Reply Helpful(0)
All replies (3)
  • Subscribe
0 2024-6-19 09:16:36 View all replies
Hi sir
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：
  • May I know the model of your device?
    you can  check the captive portal configuration of gateway device referred to this link:
    https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3377&extra=page%3D1
  • Check whether gateway works in the latest firmware version , please provide the model of the gateway
  • May I know the not working referred to? input the voucher codes on the authentication page can not take affect ?please provide the picture of error
If the issue still exists, please help to share the network via this email:liujunhui1@ruijie.com.cn I would be glad to help you in Community.

Reply Helpful(0) Recommended
  • Subscribe
0 2024-6-19 09:33:33 View all replies
GTAC-Ross replied at 2024-6-19 09:16
Hi sir
I‘m sorry that we can't provide a specific solution for you based on current information.
Ca ...

Gateway is EG - 3250
I forgot to mention that there are two voucher groups: 1 good for two days, the other good for two hours.
The two hour vouchers are having an issue.
Error is invalid voucher code

Reply Helpful(0) Recommended
  • Subscribe
0 2024-6-19 10:50:01 View all replies
Kurt Salvador replied at 2024-6-19 09:33
Gateway is EG - 3250
I forgot to mention that there are two voucher groups: 1 good for two days,  ...

Hi sir

I‘m sorry that we can't provide a specific solution for you based on current information.

Can you help to check the following aspects：
1.May I know if you tried to add new voucher codes, but it will show the same error?
you can try to configure new voucher code to trigger the configuration delivery to the device again

2. May I know after you delivery the configuration the Cloud
can you find the voucher code on the web interface of the EG3250
and how long you wait that voucher code still not sysnce on the device?



If the issue still exists, please help to share the network via this email:liujunhui1@ruijie.com.cn I would be glad to help you in Community.

Reply Helpful(0) Recommended
Related Posts
Product Model
Ruijie Cloud

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd