STATUS OFFLINE

Hi Good Afternoon

Can you help me I have case all my switch is offline
thank you

Putu Setiawan

Hi, Putu Setiawan

Please refer to the following troubleshooting guide:
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=2021&extra=page%3D1


If your switch is running the latest firmware B1P27 version, you may configure cloud URL in the Cloud Settings:


If your device is installed in Indonesia, please navigate to Diagnostics > Cloud Settings and change the domain to iotrc.ruijienetworks.com:7683 or iotsvr-as.ruijienetworks.com:5683


Best regards,
Jayden

GTAC-Jayden replied at 2024-7-4 14:53
Hi, Putu Setiawan

Please refer to the following troubleshooting guide:

Hi Jayden

I already doing your guidance but still not working/ still offline

Best regard
Putu Setiawan

Putu Setiawan replied at 2024-7-9 10:43
Hi Jayden

I already doing your guidance but still not working/ still offline

Dear sir


may I confirm the current SN of your device
If you can show us the current scrresnhot of Cloud status of the switch?
could you also try to configure these urls on the switch?


iotlog-as.ruijienetworks.com:6683
iotdl-as.ruijienetworks.com:8683

If you can try to configure DNS server on the switch to 8.8.8.8 ?

Best regards,
Ross

GTAC-Ross replied at 2024-7-9 11:07
Dear sir

Dear Sir

I submit the screenshot of my cloud

Putu Setiawan replied at 2024-7-9 11:44
Dear Sir

I submit the screenshot of my cloud

Hello,
plz enter ES local web,
1.  set dns to 8.8.8.8 in "ip setting"; and screenshot for us;
and plz upgrade ES to the latest firmware version as B1P27 shown in home page,
2. and enter system--cloud service--and screenshot for us the whole page

GTAC-Stella replied at 2024-7-9 13:14
Hello,
plz enter ES local web,
1.  set dns to 8.8.8.8 in "ip setting"; and screenshot for us;

Helo,

Putu Setiawan replied at 2024-7-9 13:33
Helo,

Hi, Putu Setiawan

In the Cloud Settings, the cloud domain is not resolved to IP address properly.
Please verify if the switch is connected to internet. You may test this by connecting a PC to the switch, make sure the PC receives and IP in the same segment as the switch, i.e 192.168.200.x and ping 8.8.8.8 and iotrc.ruijienetworks.com to check the connectivity.

Best regards,
Jayden

GTAC-Jayden replied at 2024-7-9 13:38
Hi, Putu Setiawan

In the Cloud Settings, the cloud domain is not resolved to IP address properly ...

hi Jayden
the switch is connected to internet, I now all device is connected to internet, and we use now for the internet

Putu Setiawan replied at 2024-7-9 13:48
hi Jayden
the switch is connected to internet, I now all device is connected to internet, and we u ...

Hi sir,

Is there any firewall in your environment ？ If so, please unblock these urls and ports.

Best regards,
Steve

GTAC-Steve replied at 2024-7-9 14:00
Hi sir,

Is there any firewall in your environment ？ If so, please unblock these urls and ports.

HI Steve

Nothing firewall setup in my network

Putu Setiawan replied at 2024-7-9 15:22
HI Steve

Nothing firewall setup in my network

Hi, Putu Setiawan

If in the Cloud Settings of the switch, the domain is still not resolved to the correct IP address, please show me the result of "ipconfig/all" and ping 8.8.8.8 and iotrc.ruijienetworks.com on a PC connected to the switch LAN port.

Best regards,
Jayden

GTAC-Jayden replied at 2024-7-9 15:27
Hi, Putu Setiawan

If in the Cloud Settings of the switch, the domain is still not resolved to the ...

Hi Jayden

Or you can remote to my laptop this is my anydesk address : 1 051 174 460
Thank you

Putu Setiawan replied at 2024-7-9 16:19
Hi Jayden

Or you can remote to my laptop this is my anydesk address : 1 051 174 460

Hi, Putu Setiawan

I am sorry to inform you that we cannot take remote on anydesk, please send the screenshots of the result of ipconfig/all and ping to wengjialong@ruijie.com.cn so that we can continue to check this issue for you.

Best regards,
Jayden

GTAC-Jayden replied at 2024-7-9 16:22
Hi, Putu Setiawan

I am sorry to inform you that we cannot take remote on anydesk, please send th ...

Hi Jayden

Putu Setiawan replied at 2024-7-9 16:26
Hi Jayden

Hi, Putu Setiawan

May I please know the complete network topology? Does the device uplink to the offline switch support packet capture?
We will need to capture the packets to analyse this issue further.

Best regards
Jayden

GTAC-Jayden replied at 2024-7-9 17:23
Hi, Putu Setiawan

May I please know the complete network topology? Does the device uplink to the  ...

HI Jayden

Topologi Network

How to check if the switch support packet ?

Putu Setiawan replied at 2024-7-9 17:57
HI Jayden

Topologi Network

Hi, Putu Setiawan

Can you please capture packets on the MIKROTIK CCR 2116?

Best regards,
Jayden

GTAC-Jayden replied at 2024-7-9 18:41
Hi, Putu Setiawan

Can you please capture packets on the MIKROTIK CCR 2116?

Dear Jayden
how to check the packet on the MIKROTIK CCR 2116
?

Best Regards,

Putu Setiawan