H1T03NV016397 is not supported by Ruijie Cloud because it is designed exclusively for the Chinese Mainland market.

[color=rgba(0, 0, 0, 0.65)]H1T03NV016397 is not supported by Ruijie Cloud because it is designed exclusively for the Chinese Mainland market.


Kindly help me out

Sorry sir, devices sold first in China  cannot be online on Chinese overseas ruijie cloud.

Dear Mohamed Halith


Thank you for your attention to Ruijie Network, and thank you for choosing and using Ruijie Network products.

Ruijie network sales and service support around the world, the laws and regulations of each country/region are different, the product model/version is different, so Ruijie network products and all other manufacturers in the industry are based on different regional sales and support.

In view of your need to purchase and use Ruijie network products outside Chinese mainland, please purchase Ruijie network products in the local country/region, so that your rights and interests after purchasing the product will be protected to the greatest extent.

admin replied at 2024-7-8 18:19
Dear Mohamed Halith

Thank you for your email.
I am only aware of this ruijie cloud issue after I bought the device.
for future purchase, i will try to buy it from local couuntry but for the current item I am holding is there any way to make it work under cloud or is there any license fee to make it work or change country/region
your reply is highly appreciated.

Mohamed  Halith replied at 2024-7-10 12:06
admin replied at 2024-7-8 18:19
Dear Mohamed Halith

Hello,

Cloud distinguishes between Chinese mainland and overseas.
The device you purchased in your country will be able to go online on Ruijie Cloud(overseas cloud)
. If you purchased a device in Chinese mainland, you need to use NOC Cloud in Chinese mainland to be online.


If you still have issue, please talk with me again. I would be glad to help you in Community.

Best regards,
Micca

GTAC-Micca replied at 2024-7-10 12:42
Hello,

Cloud distinguishes between Chinese mainland and overseas.

Dear Micca,

I purchase it online and how do i know that the item designed for chinese mainland

only after receiving the item, I saw alert message and then now recommendation to buy it from local company.

Kindly please take note that I am not aware for that the item bought from China not supported by Ruijie Cloud.
I am just seeking help is there anyway to make my device work with cloud.

if Yes then please let me know,
if the answer no, then any other solution ?