Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

High latency on AP model AP880-L IP Reply

Quoc Nguyen Cuong

Level 1

High latency on AP model AP880-L IP
897 1 2024-7-26 10:53:41
Original
Hi,

I got high latency on the AP. For speed test download and upload are good.



RG-AP820-I

Wireless
0 2024-7-26 13:22:54 View all replies
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. May you help to confirm more details with me ?
1. Are users actually affected by the Internet? The speed test results are normal, but there is a high latency problem, right?
If the user does not experience any network problems, but the ping delay occasionally fluctuates, then this is a normal phenomenon
If user are facing any issue when they access the internet, you can share the issue screenshot so that i can check the issue for you.
2. What does the topology look like? What is a gateway device? When the same PC ping 8.8.8.8 and ping the gateway IP address at the same time, does the delay occur at the same time?
If the delay occurs only at ping 8.8.8.8, you can check the connectivity between the gateway and the Internet.
If the ping gateway is also having delay, then we can focus on the gateway device.

Best Regards,
Micca

Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd