Good Day, I have an existing project by where i changed out the gateway from a EG210 to a EG305 router and i also added a Ruijie rg-wall 1600-z3200-s firewall. I setup the EG305 and the firewall on a test project and moved it to the actual project via the cloud. All the devices are showing correctly on the cloud topology, but when i log into the router and go to devices, it does not show the firewall part of the topology but shows it as a new device to add. When i click on add to my network, it ask for a password, but which i enter the firewall's password and if fails to add the firewall. i get the below. Then when i go back to the cloud project, the firewall is gone and has created another project with the same name just the word "Auto" at the end. I have factory defaulted the firewall but with the same results. Any help will be appreciated. |
Dear Clint, Good day, So, you’re trying to upload your devices to the cloud, but they are not showing up in the topology? Best Regards. |
GTAC-AnaKarenDuranUrrutia replied at 2024-8-22 07:21 Hi, The device does show in the topology of the cloud. But when i eweb or connect directly to the Reyee EG gateway, i get the above issue. if i look at the topology within the gateway, i can see the firewall showing as a unknown device with not part of SON on the picture. |
Clint Thebus replied at 2024-8-22 13:20 Hello, I‘m sorry that we can't provide a specific solution for you based on current information. Can you help to check the following aspects: What password did you test when you add firewall? If you're trying a firewall password, you can try a cloud project password If the issue still exists, please talk with me again. I would be glad to help you in Community. |
GTAC-Micca replied at 2024-8-23 13:50 Hi Micca, Both the firewall and the project have the same password so that does not work. However, all the Reyee devices (APs and switches) are setup with a static address 192.168.130.x on a VLAN 130 but the firewall has a static address on the default LAN network 192.168.150.x. Also, the Reyee router's DHCP is turned off on the default LAN as the client has a server that gives the DHCP. I'm not sure if the SON has anything to do with the issue. |
Clint Thebus replied at 2024-8-23 18:32 Hi sir, Sorry for my late reply. If you want to add firewall to a SON with APs and switches, the IP addresses of the firewall must be on the same network segment. Best regards, Steve |
GTAC-Steve replied at 2024-8-26 09:57 Hi Steve, The firewall is in transparent mode, which uses the bridge0 to connect. i cant see a way to tab the bridge with a VLAN ID as i have with all the other devices in the SON. All the other device have a static address with a static VLAN tab of 130. |
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