|
I'm have trouble to accessing the cloud, I don't receiving the recovery code. I need to acces to set up the access point Thank you |
|
Hello Luis Aranda, I‘m sorry that we can't provide a specific solution for you based on current information. Can you help to check the following aspects: What is the specific problem? Can't log in to cloud account? Or can't log in to the device? -If the problem is with the device, may I ask what is your device model? -If the problem is cloud account, could you please provide the screenshot of the fault? Best regards, Micca |
GTAC-Micca replied at 2024-9-17 09:42 Hi, Can't log in to cloud account? I can't login in cloud, I put the password and this step is ok, but in the next page, I don't have de recovery Code  Best regards Luis Aranda |
Luis Aranda replied at 2024-9-17 14:25 Hello, Please send an email to my address guominxiang@ruijie.com.cn. I will reply a test email to you for conformation. Best regards, Micca |
This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.
More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.
©2000-2023 Ruijie Networks Co,Ltd
Level 1
