Rate problem

I’m having a problem with changing the rate to one of my ports on the RG-NBS3200-48GT4SX-P. I want to change the rate on the port for my room as I use it as a lan internet connection for my pc but I can’t get it to be above 10m it always disconnects when I change it to 1000 or even 100 any solutions to this? I’m no expert in this field so please explain it in simple terms.
Note: I do have other lan connections in my house that are 1000m and are working perfectly fine.

Hello Asiri,
The port rate on your switch can be negotiated to 1000M if both the port on your PC and the cable support 1000M transfering rate. Here are a few steps to troubleshoot and potentially resolve the issue:

1. Check Cable Type and Quality:

• Ensure you're using a Cat5e or Cat6 Ethernet cable , as these are required for speeds of 1000 Mbps (Gigabit). Older cables like Cat5 might not support speeds above 100 Mbps, which could cause disconnections when trying to configure higher speeds.
• Test the connection with a known good cable to rule out a faulty cable.
  

2. Check Auto-Negotiation Settings:

• Both your switch and PC must agree on the speed and duplex settings. If auto-negotiation is failing, you may experience disconnections when forcing higher speeds.
• Log into the switch management interface and confirm that the port for your PC is set to auto-negotiate the speed and duplex mode.
  

3.Manually Configure Speed and Duplex:

If you have manually set the port on your switch to 1000M rate and duplex mode.
You can also try manually setting both your PC’s network adapter and the switch port to a specific speed. To do this:

• Open Device Manager.
• Expand Network Adapters.
• Right-click on your Ethernet adapter and select Properties .
• Go to the Advanced tab and find the settings for  Speed & Duplex.
• Manually set it to 1000 Mbps Full Duplex or  100 Mbps Full Duplex if 1000 fails.
• Apply the changes and restart your PC.
  

4. Update Firmware and Drivers:

• Ensure the switch has the latest firmware installed. For RG-NBS3200-48GT4SX-P, you can upgrade it by visiting its management web:
  https://reyee.ruijie.com/en-global/resources/software/rg-nbs3200-firmware/nbs3200-reyeeos280-firmware/
• 
• Similarly, check that your PC’s network adapter drivers are up to date. You can find updates on the manufacturer's website (e.g., Intel, Realtek).
  

5. Test with Different Devices:

• Try connecting a different PC or device to the same port and see if it can handle speeds above 10 Mbps. If another device works, the issue may be with your PC’s network adapter.
• If multiple devices experience the same issue, the problem is likely with the switch port or the cable.
  

GTAC-Ryan replied at 2024-9-21 10:21
Hello Asiri,
The port rate on your switch can be negotiated to 1000M if both the port on your PC and ...

Hey Ryan,
I’ve tried all of the above before, the problem isn’t from my pc nor my cable as I before tried to use my pc on one of my working ports in my house and it was able to get 1000mbps with the same cable and the same pc. But the problem seems to be from the port as I cannot set the port rate to 1000m because when I do that the port just shows up as disabled and doesn’t work anymore neither for my pc or any other device I try to connect it to.  

Mohammed Asiri replied at 2024-9-21 17:26
Hey Ryan,
I’ve tried all of the above before, the problem isn’t from my pc nor my cable as I bef ...

Hi Asiri,
If you have tried all measures above but it is still unresolved, it is likely the port is faulty. We noticed you have contacted us on Rita and our team has created an RMA case for you in Saturday.
Our hardware team will inform you about the progress in a timely manner.