Wired Client users is not displayed on rujie cloud

I cannot see all wired clients that connected and online in my network.
It's been more than a week now. All clients can access network normally.

Yauw77 replied at 2024-9-25 19:17
Looks like commands didnt succeed

Dear sir

Please help check whether the ports are allowed to pass through your network and share with us your network project to further check this issue. Thank you for your cooperation.


Best regards
Jenny

Hi sir,
Have a nice day!
May you draw your network topology?
Is this a newly deployed project? Has the wired users information been displayed before？

Best regards,
Steve

GTAC-Steve replied at 2024-9-22 17:15
Hi sir,
Have a nice day!
May you draw your network topology?

My project Up time: 238 day(s) .

Wired users information has been displayed before, only around last week or so, i cannot see all wired clients.

Antonius Yauw replied at 2024-9-23 12:55
My project Up time: 238 day(s) .

Wired users information has been displayed before, only around l ...

Hi sir,

Thanks for your kind reply, Is there a change in your environment, such as device replacement or configuration changes.

Does the NBR work as DHCP server for wired users?


Best regards,
Steve

GTAC-Steve replied at 2024-9-23 13:05
Hi sir,

Thanks for your kind reply, Is there a change in your environment, such as device replace ...

From time to time, we change configuration, but as far as I recall, I didn't touch DNS/DHCP config.
We also upgrade firmware frequently, and making sure using the last firmwares.

Yes, NBR as a DHCP server, for all clients.

Antonius Yauw replied at 2024-9-23 13:22
From time to time, we change configuration, but as far as I recall, I didn't touch DNS/DHCP config ...

Hi sir,

May I know the NBR's firmware version? Can the NBR learn the ARP information of wired terminals?
this is the command how to check ARP table on NBR: show ARP
Btw, What's the model of the wired terminal?


Best regards,
Steve

GTAC-Steve replied at 2024-9-23 13:29
Hi sir,

May I know the NBR's firmware version? Can the NBR learn the ARP information of wired ter ...

SN:H1S40V3001018
Model:NBR6215-E
Management IP:192.168.100.2

NBR6215-E

H1S40V3001018

Synced

MMI_Core

192.168.100.2

36.79.103.253

NBR_RGOS 11.9(6)B17P3, Release(11203004) Latest

show arp
Protocol  Address          Age(min)  Hardware        Type   Interface               
Internet  10.10.30.189       085a.1102.6a1a  arpa   GigabitEthernet 0/2.30  
... and so on...
...
Yes, Sir, I can see all my clients. Wireless and Wired in showARP.

But still none of my wired clients showed up on ruijie cloud

Yauw77 replied at 2024-9-23 13:34
GTAC-Steve replied at 2024-9-23 13:29
Hi sir,

Hello,
It looks like the NBR has the data but is having issue in reporting them to the cloud. You can reconfigure the cloud logging service via the commands below base on your region.
For AS cloud

cloud-diagnosis enable

cloud-diagnosis server http://cloud-as.ruijienetworks.com/service/api/rgdev/nbm/config/config.json

cloud-diagnosis sync-server http://cloud-as.ruiienetworks.com/service/api/rgdev/nbm/version/sync

For EU (LA, ME,A1) cloud

cloud-diagnosis enable

cloud-diagnosis server http://deviceapi-eu.ruiienetworks.com/service/api/rgdev/nbm/config/config.json

cloud-diagnosis sync-server http://deviceapi-eu.ruiienetworks.com/service/api/rgdev/nbm/version/sync

After configuring it, enter

cloud-diagnosis update

and wait around 5 minutes.

GTAC-Ryan replied at 2024-9-23 17:41
Hello,
It looks like the NBR has the data but is having issue in reporting them to the cloud. You ...

where to enter those commands, and how to determine my cloud region?

Yauw77 replied at 2024-9-23 18:32
where to enter those commands, and how to determine my cloud region?

I tried on WebCLI


cloud logging service
% Unknown command.

NBR#


cloud logging service
% Unknown command.

NBR#

Yauw77 replied at 2024-9-23 18:55
I tried on WebCLI

Hello,
You can check the region service by looking at the URL after login. The follow one is an example of account on AS cloud service.


You can enter "enable" and then "configure ter" before entering the rest of the commands.

GTAC-Ryan replied at 2024-9-23 23:40
Hello,
You can check the region service by looking at the URL after login. The follow one is an ex ...

enable
NBR#


configure ter
Enter configuration commands, one per line.  End with CNTL/Z.
NBR(config)#


cloud-diagnosis enable
NBR(config)#


cloud-diagnosis server http://cloud-as.ruijienetworks.com/service/api/rgdev/nbm/config/config.json
NBR(config)#


cloud-diagnosis sync-server http://cloud-as.ruiienetworks.com/service/api/rgdev/nbm/version/sync
NBR(config)#


cloud-diagnosis update
Download config file failed.
NBR(config)#

Yauw77 replied at 2024-9-24 13:50
enable
NBR#

Dear sir

Yes, after you enter these commands, you can check whether the logs can be uploaded successfully. If it still can not work, please help check whether this IP: 34.87.93.12 tcp80 and tcp443 ports are allowed to pass through in your network.

And share with us(service_rj@ruijienetworks.com) the network via this guide: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1751&extra=page%3D1 to further check this issue. Thank you for your cooperation.


Best regards
Jenny

GTAC-Jenny replied at 2024-9-24 15:40
Dear sir

Yes, after you enter these commands, you can check whether the logs can be uploaded succ ...

cloud-diagnosis update

Download config file failed.

Yauw77 replied at 2024-9-24 16:56
cloud-diagnosis update

Download config file failed.

Looks like commands didnt succeed