Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

Can not manage the Ruijie AP180-L from Ruijie Gateway Reply

MTS_Support

Level 1

Can not manage the Ruijie AP180-L from Ruijie Gateway
280 4 2024-9-26 00:28:22
Original
Hi all, We have TWO APs used for wifi service. Ruijie AP180 and Ruijie AP180-L .



We found that only the below Ruijie AP180 can be managed by my Ruijie Gateway but the Ruijie AP180-L can not.





The Ruijie AP180-L is discovered but cannot join and be managed, then falls back to macc mode.







Please advise.







APs:




System description      : Ruijie AP180-L (802.11a/n/ac/ax and 802.11b/g/n/ax) By Ruijie Networks.
System hardware version : 2.00
System software version : AP_RGOS 11.9(6)W3B1, Release(11160202)
System patch number     : NA
System boot version     : 2017.09

Version:
System description      : Ruijie AP180 (802.11a/n/ac/ax and 802.11b/g/n/ax) By Ruijie Networks.
System hardware version : 2.14
System software version : AP_RGOS 11.9(6)W3B1, Release(11160204)
System patch number     : NA
System boot version     : 2017.09

Gateway:

System description      : Ruijie EASY GATEWAY(EG2100-P) by Ruijie Networks.
System hardware version : 3.00
System software version : EG_RGOS 11.9(6)B17P2
System patch number     : NA
System boot version     : 2.7.1
RG-EG2100-P v2

Troubleshooting Wireless Security and Firewall
0 2024-9-26 06:18:48 View all replies
Dear,
In other words, is the other device offline in the cloud? Can you please update the device with the version in the link?
Thank


https://www.ruijienetworks.com/resources/software/180v2v3v4/w3b1/

Best Regards.
Karen  | Reyee support team.

0 2024-9-26 16:05:47 View all replies
GTAC-AnaKarenDuranUrrutia replied at 2024-9-26 06:18
Dear,
In other words, is the other device offline in the cloud? Can you please update the device wi ...

That is not supported by AP180-L







0 2024-9-26 22:29:06 View all replies
GTAC-AnaKarenDuranUrrutia replied at 2024-9-26 06:18
Dear,
In other words, is the other device offline in the cloud? Can you please update the device wi ...



IT seems my AP180-L V2.0 is not yet support.

Can you help to ask your R&D release more APs model for Gateway based AC Management?


0 2024-9-26 22:39:30 View all replies
Leo Tam replied at 2024-9-26 22:29
IT seems my AP180-L V2.0 is not yet support.

Can you help to ask your R&D release more APs mod ...

Hello,
As for this issue,I need to double check with my team. It may take some time to double check with our R&D team. I will reply to the result here and inform you by email. Please pay attention.

Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd