Forgot password?
 Register now

Welcome to use this form to feedback your problems with Ruijie Community

The category of your feedback

Your Feedback

Your Email address (optional):

How to Troubleshoot "The account already exists" Error for an Authenticated Account upon Re-Login Reply

GTAC-Sophia

Level 5

Ruijie Staff

How to Troubleshoot "The account already exists" Error for an Authenticated Account upon Re-Login
226 0 2024-10-21 19:27:09
Original
Keywords:
Captive portal, Authentication, Registration

1. Issue Description

An error "The account already exists" is displayed when an authenticated account logs in again.





2. Device Model and Firmware

  Device Type
  
  Device Model
  
  Firmware  Version
  
  Ruijie  Cloud
  
  Ruijie  Cloud
  
  
  
3. Cause Analysis

An authenticated account can be used for login without registration.

4. Solution

When an error "The account already exists" is displayed, a prompt "Havean account? Login" also appears. The word Login is a clickable button. You can click this button and enter the information you provided when creating the account to log in.






Ruijie Cloud

Troubleshooting Ruijie Cloud
There are no replies.
Related Posts
Product Model

Share this topic to

Cancel

This site contains user submitted content, comments and opinions and is for informational purposes only. Ruijie may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Ruijie can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Ruijie disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Ruijie Community Terms of Use.

More ways to get help: Visit Support Videos, call us via Service Hotline, Facebook or Live Chat.

©2000-2023 Ruijie Networks Co,Ltd