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I can not connect to Reyee Router app Reply

User 67790

Level 1

I can not connect to Reyee Router app
120 4 2024-11-2 10:28:25
Original
hello i'm useing ruijie X60PRO I can not connect to Reyee Router app Previously I could connect​​​ Is there a solution! Thank you
Other

Other
0 2024-11-2 12:57:11 View all replies
Hi, may i confirm that cannot connect to app---you  mean device offline on app? or app login problem?

0 2024-11-3 11:36:21 View all replies
GTAC-Rachel replied at 2024-11-2 12:57
Hi, may i confirm that cannot connect to app---you  mean device offline on app? or app login problem ...


i don't know what happened

0 2024-11-3 15:39:01 View all replies
User 67790 replied at 2024-11-3 11:36

i don't know what happen ...

Dear customer
I checked your device, it's looked can't bind this device to your project.
1. Can you try reset the device to test?
2. Can you login the device to check the cloud service and dns config ?
3. I checked your device model is X60, this device only sales in China, so if you use the Reyee APP to manager, maybe can't support.
Best Regards
Tom

0 2024-11-4 10:43:58 View all replies
GTAC-Tom replied at 2024-11-3 15:39
Dear customer
I checked your device, it's looked can't bind this device to your project.
1. Can y ...

1. 5-10 reset device
2. yes i can login cloud service

3. Previously I could manager
Reyee Router v1.4.12 but v1.4.13 can't



thank you Tom


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