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UniFi AP is not detected Reply

unknown unknown

Level 1

UniFi AP is not detected
2095 3 2022-12-14 13:52:25
Original
Hello,

We have one Ruijie AP and another UniFi AP. Both the APs are connected through Ruijie router but it shows only Ruijie AP not UniFi AP in ruijie cloud.

Please help to solve this issue.

Thanks
RG-EG105G-P

Cloud Router
0 2022-12-14 14:08:59 View all replies
Sorry, Ruijie Cloud doesn't support to show device from third-party vendor.

0 2022-12-14 14:24:49 View all replies
Patrick replied at 2022-12-14 14:08
Sorry, Ruijie Cloud doesn't support to show device from third-party vendor.

It means, I can't manage UniFi AP through Ruijie cloud?

Is there any way to manage?

0 2022-12-14 14:54:58 View all replies
unknown unknown replied at 2022-12-14 14:24
It means, I can't manage UniFi AP through Ruijie cloud?

Is there any way to manage?

Sorry, you can check the list of cloud supported models:
Cloud_Supported_Models
For another vendor device, I suggest you to check with UniFi team.

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