1 of 3 Rap2260(G) is getting RTO on missing on the device tab

Im using 3 RG-RAP2260(G) ap that configured 1 master 2 slave...placed on  3th floor building and distributed on each floor
1 ap experiencing RTO often and sometimes lost on device list.
The topology currently using router from ISP - unmanaged switch hub - 3 AP.
My question is :
1. Why the ap is keep getting RTO ?we already rma and get new ap because first device is broken, but the new device is getting RTO.
2. I want to buy RG-EW3000gx to replace ISP router, and will take over ISP router job, is it compatible ?
3. What's the difference between RG-EW3000gx vs rg-ew3000gx pro vs rg-ew3200gx pro ?on the web comparison is no difference

1. Why is the RG-RAP2260(G) AP experiencing RTO and disappearing from the device list?

The issue of RTO (Request Timeout) and the AP disappearing from the device list could be caused by several factors. Below are potential causes and solutions:

Potential Causes and Solutions:

• Unstable Network Path:
  
  
  • Cause: The unmanaged switch hub may not handle traffic efficiently, leading to packet loss or instability.
  • Solution: Replace the unmanaged switch with a managed switch to ensure better traffic handling and stability.
    
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• Power Supply Issues:
  
  
  • Cause: If the AP is powered via PoE (Power over Ethernet), insufficient power from the switch port could cause instability.
  • Solution: Verify that the PoE power provided by the switch port is sufficient. If not, use a PoE switch with higher capacity or a dedicated PoE injector.
    
  </li>
• Ethernet Cable Faults:
  
  
  • Cause: A damaged or improperly connected Ethernet cable can cause intermittent connectivity issues.
  • Solution: Check and replace the Ethernet cable if necessary. Ensure the RJ45 connectors are properly crimped.
    
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• Switching Loops:
  
  
  • Cause: A loop in the network topology can cause instability and packet loss.
  • Solution: Enable Loop Prevention on the switch (if supported). If not, check the cable connections and remove any redundant Ethernet cables.
    
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• AP Placement and Signal Interference:
  
  
  • Cause: Poor placement or interference from other devices can lead to connectivity issues.
  • Solution: Ensure the AP is placed in an area with minimal interference and within the coverage range of the master AP.
    
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• Firmware Version:
  
  
  • Cause: Outdated firmware on the AP can cause instability.
  • Solution: Upgrade the AP firmware to the latest version using the Ruijie Cloud platform.
    
  </li>
• Excessive Client Load:
  
  
  • Cause: If the AP is handling too many clients or traffic exceeds its capacity, it may become unstable.
  • Solution: Distribute the client load more evenly across the APs or add additional APs to the network.
    
  </li>

Steps to Diagnose and Resolve Using Ruijie Cloud AI Diagnostics:

• Log in to Ruijie Cloud:
  Access the platform at https://cloud.ruijienetworks.com/.
  
• Navigate to AI Diagnostics:
  
  
  • Go to Project > AI Diagnostics and click Try Now.
  • Check for any faults highlighted in red for the affected AP.
    
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• Review Fault Details:
  
  
  • Look for specific issues such as Low Power, Ethernet Cable Errors, or Frequent Reboot/Offline.
  • Follow the recommended solutions provided in the diagnostics results.
    
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• Monitor the AP Health:
  
  
  • Use the AP Health feature to check for frequent reboots, offline status, or excessive client load.
    
  </li>

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2. Is the RG-EW3000GX compatible to replace the ISP router?

Yes, the RG-EW3000GX is compatible and can replace the ISP router to take over its routing functions. However, ensure the following:

Key Considerations:

• WAN Configuration:
  
  
  • Configure the WAN port of the RG-EW3000GX with the ISP-provided settings (e.g., PPPoE, static IP, or DHCP).
    
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• LAN Configuration:
  
  
  • Ensure the LAN IP range does not conflict with the existing network.
    
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• Bandwidth Management:
  
  
  • Use the Quality of Service (QoS) feature to prioritize critical applications and manage bandwidth effectively.
    
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• AP Compatibility:
  
  
  • The RG-EW3000GX is fully compatible with Ruijie Reyee APs, including the RG-RAP2260(G). You can manage all devices seamlessly via the Ruijie Cloud platform.
    
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• Topology Adjustment:
  
  
  • Replace the ISP router with the RG-EW3000GX and connect it directly to the switch. Ensure the APs are connected to the switch for optimal performance.
    
  </li>

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Recommendations for Improved Stability:

• Replace the unmanaged switch with a managed switch to enhance network stability.
• Use Ruijie Cloud to monitor and manage the network, including AP health and diagnostics.
• Ensure all devices, including the RG-EW3000GX and APs, are running the latest firmware
  

Here is the comparison between RG-EW3000GX PRO and RG-EW3200GX PRO:

Parameter	RG-EW3000GX PRO	RG-EW3200GX PRO
Product Type	Home Wi-Fi	Home Wi-Fi
Online Behavior Management	(Not Supported)	(Not Supported)
Recommended Concurrent Clients	60.0	60.0
Product Description	3000M Wi-Fi 6 dual-band gigabit mesh router, enterprise-grade chip solution; Gigabit broadband access; Dual-core CPU; Support for hardware NAT; Enhanced independent FEM; 4 Gigabit ports (1WAN + 3LAN); Support for 802.11ax protocol; Concurrent access for 48 terminals (recommended for best); Reyee Mesh, Support Seamless roaming; managed by Ruijie Cloud App and EWEB	3200M Wi-Fi 6 dual-band gigabit mesh router, enterprise-grade chip solution; Gigabit broadband access; Dual-core four-thread CPU; Support for hardware NAT; Enhanced independent FEM; 5 Gigabit ports (1WAN + 4LAN); Support for 802.11ax protocol; Concurrent access for 48 terminals (recommended for best); Reyee Mesh, Support Seamless roaming; managed by Ruijie Cloud App and EWEB

Key Differences:

• CPU:
  
  
  • RG-EW3000GX PRO: Dual-core CPU
  • RG-EW3200GX PRO: Dual-core four-thread CPU
    
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• Gigabit Ports:
  
  
  • RG-EW3000GX PRO: 4 ports (1WAN + 3LAN)
  • RG-EW3200GX PRO: 5 ports (1WAN + 4LAN)
    
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• Wi-Fi Speed:
  
  
  • RG-EW3000GX PRO: 3000M
  • RG-EW3200GX PRO: 3200M
    
  </li>

GTAC-William replied at 2025-1-9 18:16

1. Why is the RG-RAP2260(G) AP experiencing RTO and disappearing from the device list?

The i ...

hi the issue already solved when i add new gateway with poe support and eliminate all unmanaged poe switch.
but now i have another issue...i plugged the AP into the gateway, all physical..but in my cloud portal 2 AP show normal physical, but the other 2 not showing normal, as the AP shown on virtual device instead of physical.

Ihsan H replied at 2025-2-21 19:20
hi the issue already solved when i add new gateway with poe support and eliminate all unmanaged po ...

Hi sir,

Could you please provide the issue screenshot?
Sounds like topology not display normally,right?  If so, you can refer to these steps to troubleshooting:
1.Please check whether the AP online on cloud, if not, you can refer to this link troubleshooting:
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3290&extra=page%3D1
2. if all device online on cloud, please click updata topo, then wait 3-5mins






3.Enter the EWEB and check whether the EWEB topology is normal.

If the MACC topology is abnormal due to the inconsistency between sys mac and wan mac, the EWEB topology is normal.
4.Confirm that the wan mac of the device (below the image) is sys mac (above the image) +1

5.please confirm whether your device is the latest version, if not, update to the latest version
6.If still have issue after you doing these troubleshooting steps, please contact us via RITA,so we can reply you in time:RITA Robot/Live Chat: www.ruijienetworks.com/rita


Best regards,

Steve

GTAC-Steve replied at 2025-2-21 19:39
Hi sir,

Could you please provide the issue screenshot?

AP_Lantai_1 and AP_Lantai 3 is detected on virtual device, not physical.
How to change or remove the virtual device that, just as two other AP like  AP_Lantai_2 and AP_Lantai_



WAN - from ISP
LAN0 - to another switch that connect to IP Camera
LAN1 - AP_Lantai_1
LAN2 - AP_Lantai_2
LAN3 - AP_Lantai_3
LAN4 - AP_Lantai_4
Additional note : all AP and gateway already on latest firmware

the WAN Mac and Sys Mac on the gateway is different one digit,
sys mac :05:6A
wan mac :05:6c

but i cant check the ap eweb using tunnel since always getting error…