Reyee FAQ Index

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Device Login   
     How to log in to Reyee EG device?
     How to log in to Reyee Switch device?
     How to log in to Reyee AP device?
     How to log in to Reyee EW series devices?
     How to log in to Reyee EST series device?
     How to log in to Reyee device via Ruije Cloud APP?
     What can Ido if I fail to log in to the eWeb management system?
     What is the default management IP address of the Reyee devices?
Password
     How to change the device’s login password?
     What can I do if I forget the password?
     What is the default login password of the Reyee device?
PPPoE failures
     What should I do if PPPoE failed on Reyee Gateway?
DHCP cannot get IP address
     What should I do if the device cannot get IP address through DHCP?
Slow Internet Speed with Reyee Devices
     What should I do if my internet speed is slow?
Cannot access Internet
     What should I do if I cannot access the internet?
Self-Organizing Network（SON) Function
     What is the SON?
     How to specify a device as Master?
     How to enable the SON function of device?
     How to disable the SON function ofdevice?
     How master add a new device to its network?
     How does the SON perform device discovery?
     Which devices cannot act as master in the SON?
     How many devices can a self-organizing network support?
     Does the self-organizing network support the preemption mode?
     Will the configuration of SON change if the master is disconnected?
     What is the priority of the Master Election of Self-Organizing Network?
     What is the IP address of the master device on the self-organizing network?
     What is the difference between the default SSID @Ruijie-s and @Ruijie-m?
     Why the Network Self-Organization has been configured successfully, but devices still cannot be online on Ruijie Cloud?
Wireless Configuration
     How to Block a Wireless Client on Reyee AP?
     Whether Reyee EG can support WiFi Protocol?
     What’s the default WiFi name of Reyee AP/EST/EW?
     How to adjust radio setting when the wireless network is bad?
     How to isolate users on the same WiFi network with the same AP?
     What can I do if SSID configuration on Ruijie Cloud fails to synchronize to Reyee device?
     Why the users still can communicate with each other when I have enabled the AP Isolation?
     Whether Reyee AP can support isolate users that connect to the same SSID with different APs?
Guest WiFi
     What is Guest Wi-Fi?
     How to configure Guest Wi-Fi on Ruijie Cloud APP?
     What can I do if it promotes that “The configuration is only supported on the project with gateway”?
AP Group Configuration
     How to configure different SSIDs for different APs in the same network?
Flow Control
     What is Flow Control?
     How to configure Flow Control?
     How to set Flow Control for specific users on Reyee EG?
     What can I do if custom policy of Flow Control do not take effect?
VPN
     Can Reyee EG support IKEv2?
     Can Branch connect with each other?
     How to configure PPTP VPN on Reyee EG?
     How to configure IPsec VPN on Reyee EG?
     Can connect PPTP VPN on IPhone or MAC?
     How to configure L2TP VPN on Reyee EG?
     What can I do if I fail to connect L2TP VPN on PC?
     Why I can’t access internet after connecting VPN?
     How to configure L2TP over IPsec VPN on Reyee EG?
     Can Reyee EG enable PPTP and IPsec at the same time?
     Can Reyee EG enable PPTP and L2TP at the same time?
     What can I do if Reyee EG failed to connect the L2TP VPN?
     What can I do if Reyee EG failed to connect the PPTP VPN?
     What can I do if I fail to connect PPTP VPN on PC or IPhone?
     Can Reyee EG enable L2TP and IPsec at the same time?
     What can I do if Reyee EG failed to connect the IPsec VPN?
     What can I do if I fail to connect L2TP over IPsec VPN on Reyee EG?
     What can I do if I have connected VPN, but still can’t reach the HQ internal devices?
     Can I use Reyee EG to establish an L2TP VPN with other brands devices or Ruijie EG?
     Can I use Reyee EG to establish a PPTP VPN with other brands devices or Ruijie EG?
     Can I use Reyee EG to establish an IPSec VPN with other brands devices or Ruijie EG?
     Can I use Reyee EG to establish an L2TP over IPsec VPN with other brands devices or Ruijie EG?
DDNS
     What is Dynamic DNS (DDNS)?
     What scenarios DDNS are used in?
     Which DDNS service providers are available for Reyee device?
Behavior Strategy   
     What should l do if the behavior strategy didn't take effect?
     How to set users can only access certain websites/APPs?
     How to set different users to access different websites/APPs?
     How to customize the access/block time for websites/APPs?
     How many behavior strategy can be created in total?
Authentication   
     How many users can be supported for one account?
     How to configure the QR code authentication on Reyee router?
     What should l do if the local account authentication didn't take effect?
     How to configure the local account authentication on Reyee router?
     How to configure the authorized authentication on Reyee router?
     Why I have added the authorized authentication but it didn't take effect?   
     What should l do if the QR code authentication didn't take effect?
IPTV
     How can configure IPTV on Reyee EG?
     What can I do if the IPTV can’t work after connecting under Reyee EG?
     What can I do if the IPTV is freeze frequently after connecting under Reyee EG?
Mesh Function
     What should I do if I fail to mesh?
     Can wired mesh switch to wireless mesh?
     Do different models of EW devices can mesh with each other?
     If the EW router works in repeate rmode, can it still support the Mesh function?
     What should I do if it takes a long time for the salve to reconnect to the master after the master has restarted?
     The master device has been powered off, will the salve device automatically connect to master when it is powered on again?
Wireless Repeater
     What can I do if I fail to configure Wireless Repeater?
     What is Wireless Repeater Mode on Reyee EW series devices?
     How to configure Wireless Repeater on Reyee EW series Home Routers?
     Why I fail to configure DHCP on EW router when it is in Wireless Repeater Mode?
     How far can the distance between the primary router and the secondary router be?
     Whether EW series routers can support wireless repeater with other manufacturers' equipment?
     What can I do if it prompts to unplug the cable to avoid loops when I select EW to wireless repeater mode?
Parental Control
     What is Parental Control?
     What can I do if I fail to configure parental control?
     How to configure parental control on EW series Home Router?
EST Bridge
     How to configure PTMP on EST series device?
     What can I do if I fail to configure EST Bridge?
     What can I do if it the wireless signal is poor after I have configured EST Bridge?
Reyee Parameter Consultation
     What’s the coverage of Reyee APs?
     What’s the antenna type of Reyee APs?
     What’s the coverage of EW series products?
     Whether Reyee APs support LACP feature?
     Whether Reyee APs support VLAN feature?
     How many EW series products can be meshed?
     Where can I find all parameters of Reyee APs?
     Where can I find all parameters of Reyee ESTs?
     What’s the recommended users of Reyee APs?
     Whether Reyee switches support route feature?
     Whether Reyee switches support DHCP server?  
     Where can I find all parameters of Reyee Routers?            
     Where can I find all parameters of mesh Routers?
     Whether Reyee switches support LACP /LAG feature?
     Where can I find all parameters of NBS series switches?
     Where can I find all parameters of ES series switches?
     What’s the maximum rate of 2.4G and 5G for Reyee APs?   
     How many SSIDs/WLANs can be created on Reyee APs?
     How many SSIDs can be created on EW series products?
     Whether Reyee APs support the captive portal on Cloud?
     Which Reyee switch supports long distance transmission?
     How many aggregated ports can be created on Reyee switch?
     Whether different EW series products can be meshed with each other?
     What’s the maximum number of concurrent clients for Reyee router?
     What’s the maximum number of recommended users of EW series products?
     What’s the difference between the AC mode and router mode for Reyee EG?
     What’s the maximum number of VPN branches can be created on Reyee router?
     How many devices can a router manage in AC mode or gateway mode respectively?

macallister lachlan replied at 2022-4-18 18:00
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