AP Signal Degraded

I have an AP720L, when the device is not connected to the AP the signal is full, but after the device is connected to the AP the signal drops to one bar, even though the distance between the AP and the device is only one meter, is there an error on my AP device?

Dear sir

Is there a problem with all end points connecting to this AP? Or is there a problem with only one end point connecting to the AP?



Best regards

Joy

Joy123 replied at 2022-11-22 09:55
Dear sir

Is there a problem with all end points connecting to this AP? Or is there a problem with  ...

yes, it applies to all devices connected to that AP

M Gifhari Djati replied at 2022-11-22 10:43
yes, it applies to all devices connected to that AP

Dear sir

You can check whether the device is the latest version according to the connection below. If it is not the latest version, please upgrade to the latest version and test again. If it is already the latest version, please reset the device and test again.


https://www.ruijienetworks.com/support/documents/slide_77272



Best regards

Joy

Joy123 replied at 2022-11-22 20:46
Dear sir

You can check whether the device is the latest version according to the connection belo ...

I've done a firmware update and reset the device, but the result is still the same
is the problem because the device got splashed with water? because it is placed in a semi indoor area

M Gifhari Djati replied at 2022-11-23 09:15
I've done a firmware update and reset the device, but the result is still the same
is the problem  ...

Dear sir

That must be hardware failure ，you can create case on caseportal and comes with the SN and fault video of the device, our hardware engineers will handle it for you.Sorry for the inconvenience


Best regards

Joy