Intranet access on Wired Repaeter

Hi
I have a setup with a EW1200 that is running as a wired repeater, works great.
When i add devices to Intranet Access via the mobile app i can not start the access.
if i go to Reyee Cloud online, then it works fine.

I guess this is a bug in the mobile app?

Dear sir,

Could you please send me the screenshot to me?

Best regards,
Steve

Steve replied at 2023-2-17 12:12
Dear sir,

Could you please send me the screenshot to me?

The error is something with a missing Gateway, but that makes no sense since it works when i logon to the cloud via browser?

If it works one place why doesnt it work the other, its the same function.

Rasmus replied at 2023-2-17 15:38
Steve replied at 2023-2-17 12:12
Dear sir,

Dear sir,
I have tested that EW can be accessed directly on the Cloud APP. Could you please send me the screenshot of this phenomenon.

If possible, check the APP version and reinstall the APP.

Best regards,
Steve

Steve replied at 2023-2-17 16:23
Dear sir,
I have tested that EW can be accessed directly on the Cloud APP. Could you please send m ...

Hi Steve

here is a picture of it working on the a browser:


here is the screenshot of the error on the phone app:



My Customer asked a live chat person about this and his answer was that its becuase that there is no gateway, but why does it work online then?
Tbh i dont think that answer is correct....

Rasmus replied at 2023-2-17 17:06
Hi Steve

here is a picture of it working on the a browser:

Dear sir,
May I know that eweb and APP are the same projects?
If it is convenience, could you please share network with me?This is my email " liuxiyang@ruijie.com.cn "
Best regards,

Steve

Steve replied at 2023-2-17 18:29
Dear sir,
May I know that eweb and APP are the same projects?
If it is convenience, could you plea ...

Hi Steve
I can not share this sadly, i just tested on another network with a new EW1200 and its the same error.
Im 100% sure this is a bug that happens everytime you use a EW router as a repeater.
i am sure you can reproduce it at your site

Rasmus replied at 2023-2-17 19:25
Hi Steve
I can not share this sadly, i just tested on another network with a new EW1200 and its th ...

Dear sir,

May I know APP version? Could you please check APP version as follows?



I tested it on clolud APP and did not report this error. If convenient, please provide network information and device information.

Best regards,
Steve

Steve replied at 2023-2-17 20:24
Dear sir,

May I know APP version? Could you please check APP version as follows?

Hi Steve
My app is version 5.10.2

i will make a setup and share it with you

Rasmus replied at 2023-2-17 20:31
Hi Steve
My app is version 5.10.2

Dear sir,
Thanks for your kind reply, may I know the version of EW you tested?
Waiting for your sharing.

Best regards,
Steve

Steve replied at 2023-2-20 09:30
Dear sir,
Thanks for your kind reply, may I know the version of EW you tested?
Waiting for your s ...

Hi Steve
it was shared with you last friday on the mail above, didnt you get it?
the version is: ReyeeOS 1.204.2401

Rasmus replied at 2023-2-20 15:04
Hi Steve
it was shared with you last friday on the mail above, didnt you get it?
the version is: R ...

Dear sir,

Could you please send me the topology? Could you take a screenshot of the device bar and send it to me?

Best regards,
Steve